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Bio

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Thad Plander is a seasoned operations professional with experience in customer service, security, and data management. He has held various roles in industries such as retail, healthcare, and technology, and has developed strong skills in process improvement, data analysis, and team leadership. With a strong educational foundation in Hospitality Management, Thad has honed his expertise in ensuring operational efficiency and customer satisfaction. Thad has worked in various capacities, including Assistant Manager at Walgreens, Customer Service Supervisor at Conduent, Quality Security Associate at VXI Global Solutions, and Assistant Property Manager at Urban Self Storage Inc. He has demonstrated his ability to adapt to new environments and excel in fast-paced settings. Throughout his career, Thad has developed a keen eye for detail, ensuring accuracy and precision in his work. He is a strong communicator and team player, able to build relationships with colleagues and clients alike. Thad's experience has equipped him with a unique blend of technical and interpersonal skills, making him a valuable asset to any organization.

Experience

  • Urban Self Storage Inc
    • Vancouver, Washington, United States
    • Assistant Property Manager
      • Oct 2022 - Present
      • Vancouver, Washington, United States

      • Maintained customer records with meticulous attention to detail to ensure all important information was collected, documented without error, and updated as needed.• Created a process organized with a spreadsheet to improve efficiency and save time on daily rounds. • Monitored security systems to ensure customers’ storage was secure and verified all entry locations were locked.• Verified alarm system was functioning correctly by testing entry and locker door sensors.

  • VXI Global Solutions, LLC
    • Vancouver, Washington, United States
    • Quality Security Associate
      • Aug 2020 - Mar 2022
      • Vancouver, Washington, United States

      • Ensure information systems were operated, used, maintained, and disposed of in accordance with security policies and in line with client requirements to insure all PII was protected.• Validate the confidentiality and integrity of systems, networks, and data in accordance with policies and procedures to protect client’s data.• Monitored access to client’s database by maintaining an up-to-date list of any computer that needed access to ensure the client’s data was only accessible to proper personnel.

  • Conduent
    • Beaverton, Oregon, United States
    • Customer Service Supervisor
      • Aug 2014 - Jul 2020
      • Beaverton, Oregon, United States

      • Created data collection sheet that displayed weekly/monthly KPI using Excel by collecting data from multiple sources for supervisors to use when communicating team goals and training.• Ensured timely dissemination of all processes and business updates by maintaining outlook group email to ensure proper communication.• Created process to ensure time paid and time charged to the client was equal by combining data sources from payroll and client data so peers could compare and train accordingly.

  • Walgreens
    • Clearwater, Florida, United States
    • Assistant Manager
      • Mar 2006 - Feb 2014
      • Clearwater, Florida, United States

      Managed day to day operations of the store.

Education

  • 1994 - 1996
    Rasmussen Business College
    Associate's Degree, Hospitality Management

Suggested Services

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Industry Focus. “Retail”

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