Experience

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  Securityplus Federal Credit Union

  • Baltimore, Maryland Area

  • Financial Services Representative

    • Mar 2017 - Present
    • Baltimore, Maryland Area

    SUMMARY OF DUTIES • Represents the Credit Union to the members in a friendly, positive, and professional manner greeting members and guests as they enter the facility and during their visit.• Responsible for sales and delivery of Credit Union products and services to new and existing members including taking loan applications, opening new deposit accounts, and helping individual members use the ATM.• Actively promotes the use of Credit Union technology including Telephone Banking, Online Banking, Bill Pay, and other automated services utilized by the Credit Union.• Interviews loan applicants and gathers required information for a credit application.• Handles all monetary transactions for members (i.e., deposits, withdrawals, loan payments, check cashing, miscellaneous receipts) and other normal inquiries.• Researches and answers member questions regarding their accounts and responds positively to members’ requests, problems, or complaints.• Answers incoming phone calls and correspondence provides general information and directs specific questions to the appropriate departments.• Maintains positive member relations via telephone and personal contact and is responsible for proper telephone etiquette.• Audit and compliance procedures respecting loan applications and new account openings.

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  SECU Credit Union

  • Towson, MD

  • Financial Services Consultant -Team Lead

    • Aug 1995 - Jun 2012
    • Towson, MD

    Financial Services Consultant Team Lead • Oversight of all platform operational activities to include quality checking all daily account originations in the system. • Ensured adherence to all branch operational policies and procedures.• Complied with the Bank Secrecy Act rules and conditions. • Give advice on types of Mortgages and Home Equity Loans.• Input Mortgage and Home Equity applications in system.• Assist with the closing of Home Equity Loans in the Branch.• Opened and closed branch, as needed. • Lead and directed all daily activity of the platform line (employee development, answered questions, enforced member engagement models, recommended disciplinary action up to and including termination, prepared performance reviews, coached employees to successful performance.• Participated in lobby management efforts i.e., meet and greet with members. • Portrayed member engagement behaviors at all times.• Adhere to and ensured that staff adhered to service level agreements.• Coordinated when necessary with FSCs to resolve escalated member situations.• Educated members on SECU products and services in a clear and concise manner, ensuring that the member was fully engaged. • Coached and counsel staff to ensure that branch goals were met.• Supervise staff of five team members. Senior Financial Services Consultant, November 2000 through 2006Perform various audit procedures as required. Prepare audit report upon the completion of audit of new accounts and audit packages. Make independent sound decisions, balancing appropriate controls and member service. Supervise team of member services representatives. Interview new employment prospects, assist with the preparation of staff performance reviews, and perform other duties as instructed by the Branch Manager. Assist with the training of incoming employees.

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  Marshalls Convenience Stores

  • Towson, Maryland

  • Sr. Customer Service Representative

    • Aug 1982 - Aug 1995
    • Towson, Maryland

    ESSENTIAL DUTIES AND RESPONSIBILITIES included the following:• Maximized sales by building multiple sales i.e, clothing, shoes, handbags and accessories. • Established repeat clientele by keeping a clientele record and writing thank you notes to customers daily• Handled each customer in a courteous and gracious manner with an attentive response to all customers.• Expert knowledge of the store’s stock in clothing, shoes, T-shirts, gifts, souvenirs, sundries, etc.• Kept inventory neatly folded and organized by sizes, merchandise zipped, buttoned and hung properly, displays and shelves clean, neat and organized.• Assisted with inventory and receiving of merchandise• Replenished backstock to maintain appropriate levels of merchandise on the floor, ensuring all colors and sizes are represented.• Communicated with manager regarding levels of stock on the floor and in backstock.• Markdown merchandise as directed.• Resolved problems that arose, i.e., distribution errors, markdowns, prices, etc.• Performed other related tasks/responsibilities as required to maximize store profitability in a satisfactory manner.