Experience

• 

  Avantor

  • Cambridge, Massachusetts, United States

  • Territory Manager

    • Aug 2022 - Present
    • Cambridge, Massachusetts, United States

• 

  Multiple Companies

  • Project Management

    • May 1984 - Present

    • Managed the development and implementation of an automated incentive processing solution for Card Services, Commercial Card and Electronic Financial Services. o This solution resulted in a 99% calculation and payment accuracy rate for approximately 1,500 employees and resulted in an 80% reduction in processing time with 100% on-time payout. Managed relationship with Finance, Payroll, Human Resources and Call Center Management. Managed $25MM annual incentive budget.• Developed and implemented the Workforce Time Entry system for over 300 employees consisting of over 5,000 initiatives. Achieved 100% project time tracking and reporting compliance for credit card campaigns and initiatives. • Managed the conversion of internal rewards and premium reporting to an external vendor (Maritz). The conversion consisted of data mapping, report design and definition, as well as the definition of report SLAs and delivery methods.• Managed the conversion of over 200 audit reports and processes from First Data to TSYS. Provided subject matter expertise related to rewards and premiums as a working member of the conversion team.o Supervised a team of 12 analysts and auditors responsible for this conversion.• Managed the development of calculations used in Wilmington Trust’s implementation of EDS’ SELLSTATION software. Partnered with EDS to define business needs, identify calculation methods and implement the solution.• Liaison between manufacturing and finance during the conversion of DuPont financial systems to SAP.o Defined new reporting to provide key business financial data to the SAP platform during month end processing. Revised existing financial reports to include new SAP profit and cost center information. • Managed multiple refit and upgrade projects associa.ted with procuring materials from external vendors for submarine sonar programs for the US Navy. Managed schedules, budgets, contract status, and milestone deliverables.

• 

  Multiple Companies

  • Business Analysis, Process Design and Process Management

    • May 1984 - Present

    • Managed all Credit Card Privacy Incidents including large commercial breaches as well as one-off incidents. • Managed monthly scorecard and incentive production processes for domestic and global Credit Card, Commercial Card, EFS and Treasury scorecards, incentives and awards. o Supervised team of 3 business analysts responsible for the generation of over 10,000 performance scorecards daily as well as monthly incentive processing generating over $2MM/month. • Performed data analysis on product characterization data to support the Dimension MultiPLY Program during the product’s transition from R&D into Manufacturing.

• 

  Multiple Companies

  • Quality Testing and Audit

    • May 1984 - Present

    • Designed and implemented a multi-business Privacy Audit model which ensured that periodic reviews were conducted in key business areas to ensure compliance with internal and governmental privacy regulations.• Key subject matter expert for multiple internal credit card Corporate Pricing, Rewards and Incentive Audits. Achieved Satisfactory ratings on all audits for areas managed.• Managed team of auditors responsible for the release of all credit card direct mail, online and on-site marketing materials. Developed standards and procedures to ensure compliance with all internal and governmental policies and regulations.• Audited daily manufacturing activities to ensure compliance with standard operating procedures and manufacturing design methodology. • Conducted quality audits in preparation for ISO 9001 certification and reported nonconforming findings as they applied to the systems in use. Recommended upgrades to existing systems and/or processes based on audit findings.

  • Process Documentation and Reporting

    • May 1984 - Present

    • Responsible for customized reporting for the Consumer and Community Banking’s Controls organization. o Designed, developed and managed production of ad hoc and scheduled business report deliverables for the Card, Consumer Banking, Mortgage, Auto Finance, and Commercial Card organizations. • Produced manufacturing documents including Standard Practices, Standard Manufacturing Processes, Material Specifications, Product Specifications and Test Methods• Documented business procedures for the Army Workforce Readiness Program in Columbus Ohio• Prepared contract deliverables including Technical Manuals, Technical Reports, Logistics Support Guides and Training Manuals for the US Navy.

• 

  Gaming and Leisure Properties, Inc.

  • Table Games Dealer

    • Mar 2013 - Present

    • Deal Blackjack, Three Card Poker, Four Card Poker, and Ultimate Texas Hold’Em• Proficient in quickly and accurately performing chip and cash transactions• Provide superior customer service skills while maintaining game security and game pace

• 

  JPMorgan Chase & Co.

  • Sr. Project Manager

    • Sep 2000 - Dec 2015

• 

  Wilmington Trust

  • Wilmington, Delaware

  • Information and Office Automation Project Leader

    • Jun 1997 - Sep 2000
    • Wilmington, Delaware

• 

  Dade International, Inc.

  • Newark, Delaware

  • AMAPS System Administrator

    • 1993 - 1997
    • Newark, Delaware

• 

  DUPONT ADVANCED COMPOSITES

  • Newark, Delaware

  • Quality Auditor/Configuration Analyst

    • 1989 - 1993
    • Newark, Delaware

• 

  Acquisition Planning Corporation

  • Arlington, Virginia

  • Systems Analyst

    • 1986 - 1989
    • Arlington, Virginia

• 

  DDL OMNI Engineering

  • Systems Analyst

    • 1986 - 1986

• 

  EG&G Washington Analytical Services Center

  • Arlington, Virginia

  • Systems Analyst

    • 1985 - 1986
    • Arlington, Virginia

• 

  Zimmerman Associates, Inc.

  • Fairfax, Virginia

  • Systems Analyst

    • 1984 - 1985
    • Fairfax, Virginia