Experience

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  State Farm ®

  • Richardson, Texas

  • Claims Associate Auto-ILR

    • Apr 2016 - Present
    • Richardson, Texas

    • Deliver a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas• Receive and process claim information, and communicate with internal and external customers via phone and other communication• Licensed in all (50) states for Property Damage with focus on Auto Claims• Work in a team environment to handle and investigate low complexity/high volume work in a call center environment• Captures new loss reports, documents claim and customer data using established claim processes• Handle claims meeting Express criteria, engage team leads as needed, and route claims to other segments• Utilizes the applicable job aids, expertise, and tools to process and document lower-complexity claims• Gather information and explain coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate• Coordinate with team leads for coaching and other claim handling questions• Learns and applies basic understanding of the auto policy and endorsements, state laws and regulations, customer service and claims philosophy, automotive repair methods and procedures• Communicate effectively to gather information during the handling of qualifying Express claims• Acquire and review claim documentation to support claims payments• Initiate outgoing communications to customers as required by jurisdiction or State Farm processes• May perform the duties associated with Claim Associate-ILR as business needs dictate• May provide claim payment instruction within approved guidelines

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  Allegiance Mobile Health

  • Carrollton, Texas

  • Field Training Officer

    • Dec 2012 - Apr 2016
    • Carrollton, Texas

    Works with the transport of Hospice, Critical Care and Non-Critical Care patients. Patients typically being transferred from hospitals, nursing and rehabilitation facilities, emergency rooms, a residence to another facility, a residence or another location but must be under medical supervision. As a Field Training Officer this position is responsible for training Allegiance Ambulance standard operating procedures to new hires. As an FTO, we are also responsible for making sure that Standard Operating Procedure is adhered to by new hires as well as tenured employees working out in the field environment. All state codes, regulations, training and license required when working with these patients

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  CVS Caremark Corporation

  • Pharmacy Tech

    • Oct 2008 - Dec 2012

    • Process, fill Prescriptions, Council and Dispense Medications to patients• Assisted patients & customers in prescription management according to standardized pharmaceutical procedures• Filled prescriptions for Pharmacist verification, risk management and side effects• Provided customer service by assisting patients via telephone or face-to-face interaction

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  The Freeman Company

  • Dallas, Texas

  • National Sales Manager

    • Dec 1994 - Dec 2008
    • Dallas, Texas

    • Established & maintained National Account Corporate Events & Exhibit programs for multi-year contracts• Increased account revenue by approximately 50% • Achieved & maintained more than $5 million annual sales goal• Created customized sales presentations for prospective new National accounts for events & exhibit programs• Consistently managed National accounts within annual operating budgets• Maintained consistent level of customer service while managing account, creative and operations teams• Established & maintained daily workflow from inception to close of event or exhibit project • Created an atmosphere that clients want to use the Freeman buy-direct model for Corporate Events with Exceptional Customer Service• Established & organized the Seattle Branch Corporate sales team for Freeman Audio Visual Solutions• Created & maintained the annual Seattle branch marketing strategy & sales budget• Managed account team & produced second largest Seattle exhibit account with gross revenues of $5 million annually• Organized & managed special marketing projects with the Marketing team• Presented a “Thumbs Up” Award from the Chairman and Chief Executive Officer for going above and beyond in customer service in 1995• Awarded the “Largest Increase in Booking Percentage” in 1996 for Freeman Dallas• Awarded the “Team Player of the Year” in 1998 for Freeman Dallas

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  Hilton DFW Lakes Executive Conference Center

  • Grapevine, Texas

  • Business Center & Corporate Sales Manager

    • Aug 1990 - Aug 1994
    • Grapevine, Texas

    • Increased inbound hotel program revenue by selling additional audio visual & business related services• Organized and managed operations and hotel staff• Created & maintained the annual marketing strategy & sales budget• Qualified & booked inbound hotel Corporate Accounts• Responsible for established & maintained local and rotating National hotel accounts• Hilton Executive Conference Center “1991 Manager of the Year”

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  Employers Casualty Company

  • Dallas, Texas

  • Marketing & Communications Specialist

    • Aug 1986 - Aug 1990
    • Dallas, Texas

    • Responsible for production of internal company training materials for all insurance products• Created “Employers Insurance Training Productions”• Established and maintained the annual training and exhibit budgets• Organized annual company division conventions for Property, Casualty and Workers Compensation