Okay, let’s tackle this. So Terry has 28 years of experience in customer service management, which is a long time. However, the industry standard for customer service managers is generally lower than that for software engineers or other technical professionals. Considering the role is at Vista Training, Inc., a company that likely deals with customer service, Terry’s skills are in demand. However, the rate is lower than what I would expect for someone with this level of experience in a technical field. Based on national averages for customer service managers, the estimated hourly rate is around $50. This is a rough estimate and may vary depending on the specific industry, location, and other factors.