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Terri Williams

Supervisor - Contact Center at AAA Central Penn
Intro Book
Seasoned management and customer service expert with military experience.
  • Claim this Profile
Location
Harrisburg, Pennsylvania, United Stat...
Skills
  • Management
  • Event Planning
  • Customer Service
  • Customer Satisfaction
  • Emergency Management
  • Show all
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Bio

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Topline AI
Terri Williams is a seasoned professional with 12+ years of experience in management, customer service, and emergency management. She has held various roles, including Supervisor - Contact Center, Order Processor & Trainer, and Crew Chief in the US Air Force Reserve. Terri holds a Bachelor's degree in Management of Human Resources from Central Penn College and a degree from St Leo University - St Leo Fl.

Experience

  • AAA Central Penn
    • Supervisor - Contact Center
      • Apr 2012 - Present

      I am responsible for the second shift operations and coordination of the Roadside Assistance Contact Center.

  • UPS-SCS
    • Mechancisburg, PA
    • Order Processor & Trainer
      • Oct 2006 - Sep 2009
      • Mechancisburg, PA

      Logistics planning, customer service and package tracking for highest priority parts shipment for IBM within the United States

  • Harrisburg City
    • Department of Public Safety - Bureau of Police
      • Jan 2001 - Sep 2006

      Supervision of 15-21 staff members of a 24/7 PSAP Police Communication Center. I was responsible for scheduling, training, discipline, and work organization.

  • US Air Force Reserve
    • Langley AFB VA
    • Crew Chief
      • May 1975 - Sep 1989
      • Langley AFB VA

      Retired as Crew Chief on F-16 Fighting Falcon

Education

  • Central Penn College
  • St Leo University - St Leo Fl

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Management Consulting”

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