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Terri Welch
System Director for Customer Service Centers at Scott & White Healthcare
Operations management expert with strategic planning and team building expertise.
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Location
Temple, Texas, United States, US
Skills
- Start Ups
- Operations Management
- Coaching
- Leadership Development
- Strategic Planning
- Show all
Bio
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Topline AI
Terri Welch is a seasoned operations management expert with 13+ years of experience in leading customer service centers and driving strategic planning, process improvement, and team building initiatives. She has a strong background in coaching and leadership development, with expertise in hospitals and start-ups. Welch holds a degree from Rutgers University and Abilene Christian University.
Experience
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System Director for Customer Service Centers
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Nov 2010 - Present
Provides strategic direction and leadership for Scott & White Healthcare Customer Service Centers.The position has responsibility for the development of the Scott & White Customer Service Center "Program" across the system.Program development includes productivity and quality benchmarks and metrics, training programs and service delivery strategies.
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Director of Operations Customer Service Centers and Patient Transportation
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Nov 2003 - Jun 2010
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V.P. Customer Service
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2002 - 2003
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Education
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1968 - 1972Abilene Christian University
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1970 - 1970
Rutgers University
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Health, Wellness and Fitness”
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