Experience

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  Apex Dental Partners

  • United States
  • Hospitals and Health Care
  • 1 - 100 Employee

  • Dallas Dental Group - Office Manager

    • Apr 2022 - Present

    Leading a collaborative, 4 Dr. team along with their Care teams to ensure that our patients have an outstanding experience. Motivating team members and continually seeking ways to improve the practice and patient services. Leading the front office team to manage scheduling to meet dentistry goals and maintain the office budget to achieve profitability. Manage License and certifications for the team along with maintaining OSHA compliance and standards. Lead by example, build a positive environment for my team and patients by focusing on building relationships. Facilitate team meetings and team building for continual improvement in patient service. Monthly P&L business review with the practice leadership, maintain the office budget to achieve profitability and lead the team to meet production and operational goals.

  • Williams Square Dental - Office Manager

    • Aug 2020 - Apr 2022

    Build a positive environment for my team and patients by focusing on building relationships. Facilitate team meetings and team training to push for continual improvement in patient service. Maintain the office budget to achieve profitability and lead the front office team to meet production and operational goals.

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  WW (formerly Weight Watchers)

  • DFW area

  • Wellness Coach, Certified Personal Coach, Certified 24/7 Chat Coach, WW Studio Coordinator

    • Aug 2012 - Present
    • DFW area

    Facilitate Wellness Workshop and One-on-One Personal Coaching. Provide guidance on utilizing WW tools and resources to achieve Wellness goals. Engage with members through active listening, identifying individual needs, and following up. Inspire members to make positive changes, and celebrate progress towards goals.Manage WW Studio: Customer service, visual merchandising, ordering, inventory, sales and marketing, drive membership and maintain Studio.

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  Grapevine Dental Care

  • Grapevine, TX

  • Office Manager

    • Jan 2015 - Jul 2018
    • Grapevine, TX

    Greet all patients upon arrival. Manage the hygiene and Doctor schedule to achieve daily production goals.Verify insurance benefits. Request medical pre-authorization and GAP exception waivers. File all dental and medical claims for the practice. Prepare and submit clinical notes, x-rays, pictures, narratives and appeals for all dental and medical claims. Post all dental and medical insurance payments, verify dental and medical EOB’s, adjust patient ledgers to reflect EOB benefits.Tracking practice collections and production numbers on a daily basis and maintaining the Practice Monitor Monthly Reports.Limited chair side dental assistant. Orthodontic Lead Assistant and Treatment Coordinator. Taking diagnostic orthodontic records, TMJ records and Sleep Apnea patient records. Present treatment plans and scheduling patients to start treatment.Prepare and lead the morning opportunity meeting. Identify opportunities in the daily schedule for production and to motivate the team for a productive day. Actively market the practice with referring Doctors, within the community and asking for patient referrals and Google reviews of the practice

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  Expanders Plus Orthodontic Lab

  • Euless, TX

  • Owner

    • Jan 2002 - Dec 2017
    • Euless, TX

    Owner of a small business (20k/yr), a full service orthodontic lab where I manage all client communications, business administration and fabricate all orthodontic appliances and retainers. Manage all administrative and production operations of the lab. Arrange for pick-up and delivery of all lab cases. Manage the accounts receivable and accounts payables utilizing QuickBooks Pro. Maintain lab registration with the Texas State Board of Dental Examiners. Fabricate all orthodontic appliance and retainers ordered by the DDS. Maintain quality control and production of lab cases

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  Ridder Orthodontics

  • Office Manager

    • Apr 2008 - Jan 2015

    Responsible to meet and greet all prospective patients, assist the Orthodontist in the initial exam and consultation, coordinate financial arrangements with patients, close and schedule new cases, follow up and track all pending cases. Be the liaison between the orthodontic practice and the patient’s general dentist. Manage all administrative and clinical operations as the only employee of a startup orthodontic practice. Maintain internal and external marketing program to increase patient referrals. Train all new team members who joined the practice. Processing all Invisalign records, reviewing patient clinchecks/digital treatment plan and modifying plans as needed for final review and acceptance of treatment. Front office responsibilities: answering calls, maintaining the daily patient schedule, scheduling patient appointments, maintain patient flow in the office. Maintain clinical inventory, ordering and restocking supplies. The liaison between the practice and supply companies.. Record diagnostic findings during the new patient exam utilizing TOPS Ortho scheduling and charting sortware, communicate treatment plans to patients/parent utilizing Quick Ceph Presentation, and answer questions regarding treatment plans Taking intraoral and extraoral patient records and diagnostic x-rays utilizing Diamaxis Pro by Planmeca. Compose diagnostic letters utilizing Tops Ortho to communicate with general dentists and specialists regarding patient’s recommended treatment. Schedule patient appointments to start treatment or for observation recall appointments.

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  Bishop Orthodontics

  • Orthodontic Lab Supervisor

    • Apr 1996 - Oct 2007

    Responsible for supervising Orthodontic Lab team, maintain case flow of incoming and outgoing orthodontic appliances and oversee quality control of lab production. Training lab and clinical staff using the Professional Orthodontic Skills Training Program and the Ortho Assist Training Program while customizing the information specifically for Bishop Orthodontics. Organize and facilitate monthly team meeting, team building projects and activities Strong knowledge and use of OrthoTrac practice scheduling and charting software. Part of the practice strategic planning team where we annually reviewed the practice statistics, set productivity goals, department budgets, and brainstorm marketing ideas to increase the profitability of the practice. Invisalign specialist in an “Alpha” Invisalign Practice – processing all Invisalign records, reviewing patient clinchecks/digital treatment plan and modifying plans as needed for final review and acceptance of treatment.

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  Harwell & Harwell Orthodontics

  • Amarillo, TX

  • Orthodontic Lab Supervisor

    • Sep 1991 - Apr 1996
    • Amarillo, TX

    Supervising the orthodontic lab team, maintain case flow of incoming and outgoing orthodontic appliances and oversee the quality control of lab production. Training lab technicians, fabricating orthodontic appliances, retainers, and TMJ splints. Taking diagnostic records and preparing those records for new patient consultations.