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Terri Cain is a seasoned professional with 22 years of experience in customer service, forecasting, product marketing, negotiation, sales, and accounts payable. She has held various roles, including Office Administrator, Director - Service Administration, Manager - Sales and Service Support Administration, Manager - Inside Sales Administration, and Supervisor - Customer Service & New Accounts. Terri holds a BS Marketing degree from the University of South Alabama.

Experience

    • Office Administrator
    • Office Administrator
      • Dec 2001 - Present
    • Director - Service Administration (Last position held)
      • Jan 2000 - Aug 2001

      Specialized in reviewing contract terms and conditions on behalf of Sales Administration, Service Support, and Distribution Sales

    • Manager - Sales and Service Support Administration
      • Sep 1998 - Jan 2000

      Directed daily operations for Inside Sales Administration and Customer Service Support

    • Manager - Inside Sales Administration
      • Nov 1996 - Sep 1998

      Managed Inside Sales Administrators supporting Field Sales order processing, returns and all product related issues. Worked closely with Manufacturing Operations to ensure product requirements according to sales order demand and sales forecast

    • Marketing Research Analyst
      • Dec 1995 - Nov 1996

      Supported Product Marketing, Sales, Service, Finance and Engineering in providing competitive information, competitive analysis, industry forecasts, and news updates regarding the computer and printing industry. Maintained company archives of QMS related materials, competitive files, media, materials for competitive research, industry information and technological updates

    • Manager-Reseller Accounts, Collections
      • Aug 1988 - Dec 1995

      Administered the evaluation and processing of new accounts, daily sales orders and credit line review for all sales channels. Administered the transition of the credit, collections and cash receipts functions of Canadian subsidiary to Corporate Credit department. Responsible for the daily workflow of those functions since transition

    • Supervisor - Customer Service & New Accounts
      • Apr 1980 - Jun 1988

Education

  • 1981 - 1993
    University of South Alabama
  • 1976 - 1980
    Davidson High School - Class of 1980

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service and Sales”

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