Experience

• 

  LHG - London Hotel Group

  • United Kingdom
  • Hospitality
  • 1 - 100 Employee

  • Housing Manager

    • Dec 2020 - Present

  • Assistant Manager

    • Dec 2011 - Nov 2020

• 

  Eurohotel Hotel Group

  • Hospitality
  • 1 - 100 Employee

  • Assistant Line Manager

    • Dec 2011 - Nov 2019

    - Managing members of hotel staff – (20+) -Front desk team, maintenance, housekeeping department, security guards, organizing staff meetings. - Dealing with London Local Authorities – temporary accommodation, housing department. - Check in and check out guests – answering telephone calls, dealing with guests complains, helping guests with enquiries and itinerary planning, taking and managing reservations. - General administration – dealing with incoming and outgoing mail , typing letters, scanning, copying and faxing documents, e-mailing, stationary arrangements, invoicing, Petty Cash handling, preparing Weekly Time Sheets, Monthly Payroll and Rostra for all staff members, using external and internal system, updating guest files. - Stock check- weekly and monthly inventory checks, FIFO system,- Property Management – assisting with Health and Safety checks, Fire Risk Assessment files and all certification keeping up to dates /as per legislations ,updating ISO documents and files, Inventory checks, resolving maintenance issues, ordering maintenance material.

  • Front Desk Receptionist

    • Jun 2009 - Dec 2011

    - Check in and check out guests, Group bookings arrangements. - Switch board operation – answering and transferring phone calls to different departments. - Taking and managing reservations (walk in or web booking customers), reservation transactions, bookings and cancelations procedures. - Helping guests with enquiries via e-mail or face to face. - Extranet _ updating daily availability and booking invoicing online on corporate ledger websites.