Experience

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  WCBM World Freight

  • Sales Support

    • May 2023 - Present

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  Aloha Healing Massage

  • Self Employed

    • Nov 2021 - Present

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  Mainfreight

  • Pallet controller

    • Dec 2022 - May 2023

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  Legentia

  • Sales Supoort Co-ordinator

    • Feb 2022 - Jun 2022

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  Agility

  • Melbourne, Victoria, Australia

  • National Pricing and Sales Support Officer

    • Aug 2018 - Sep 2021
    • Melbourne, Victoria, Australia

    Previous permanent role for an international logistics brand, where I interfaced and liaised with customers from all corners of the world. My cultural awareness and ability to build and nurture clear lines of communication has seen me a respected conduit between decision makers (support network across 80 countries). Looking closely at this new role, there are key milestones that translate / transfer very well and show I can make a smooth transition and immediate contribution:- Excellent IT skills used to perform computerised work to process high volumes of data- High attention to detail to ensure consistent compliance with set policies and procedures- Initiative used to up-sell and cross-sell where possible to over 100+ suppliers- Act as a central point of contact between departments – 120 office staff - Ensure all OHS regulations properly met and achieved in best servicing client needs

• 

  INTERNATIONAL ART SERVICES PTY LTD

  • Melbourne, Victoria, Australia

  • Logistics / Office Co-Ordinator / Accounts Receivable

    • Oct 2010 - Aug 2018
    • Melbourne, Victoria, Australia

    Previous role for specialist international logistics brand, where I supported accounts department with financial administrative tasks, especially chasing up debtors and negotiating repayment of accounts. Other key milestones I achieved that that underline the investment I represent include:- Personal accountability in coordinating specific tasks to support individual client accounts- Used excellent maths skills to process invoices and track transactions for confirmation- Updated computerised Client Relationship Management (CRM) system to ensure integrity- Acted as reliable contact between internal and external teams to coordinate service delivery- Chased up outstanding accounts and applied well-developed negotiation skills to achieve results- Always looked for Continuous Improvement opportunities to enhance administrative processes- Developed and implemented e-filing systems which made things easier to find and look up- Evaluated old outstanding accounts and persuaded clients to pay them offering payment plans- Trained junior staff during my tenure showing them the ropes and mentoring - Achieved reduction of outstanding cash sales taking responsibility of Melbourne accounts- Created successful solutions process to minimise artwork returns-Helped increase in customer satisfaction based on positive customer feedback- Mastered office and booking enquiries process to become trusted subject matter expert- Designed SOPs for methods for international airfreight of low value artwork

• 

  ASIAN PACIFIC BUILDING CORPORATION PTY LTD

  • Melbourne, Victoria, Australia

  • Administrative Assistant

    • Jan 2010 - Oct 2011
    • Melbourne, Victoria, Australia

    Previous work for construction and real estate company now part of the Deague Group of companies. I assisted the Office Manager and Construction manager with daily administrative tasks to support the all-round running of the business. Key experience I mastered include:- Efficient management of bills processing and invoice preparation- Liaison with companies regarding discrepancies with invoices- Liaison with frontline construction site teams and running errands to support deliverables- Used high attention to detail to ensure consistent accuracy in filing and archiving of documents- Assisted Accountant, Accounts Payable and Receivable staff to complete financial administration- Initiative to champion accurate records keeping on computerised database systems

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  Total Insurance Clinic

  • Office Administrator

    • 2009 - 2011

    Ad hoc reception and office duties within insurance environment.

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  Agrifood Technology

  • Laboratory Assistant

    • 2000 - 2001

    Conducting laboratory tests for quality on wheat and other agricultural samples.

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  Kerry

  • QC Technician

    • 1994 - 2000

    Conducting HACCP tests on factory equipment. Testing and recording of raw materials and final bakery wet/dry products.Problem solving and liaising with manufacturing staff. Investigating and resolving customer complaints.