Bio
Experience
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The TNS Group, an Omega Systems company
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Stamford, Connecticut, United States
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Marketing Consultant
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Jun 2021 - Present
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Stamford, Connecticut, United States
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Philippines
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Outsourcing/Offshoring
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700 & Above Employee
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Training and Quality Manager
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Jan 2018 - Jun 2021
Accomplishments in Learning and Development:- Built the framework of the company's Training and Quality Team from the ground up.- Authored the company's L&D Plan that contains a thorough competencies matrix for all employees as well as detailed information on their career development planning, promoting, and continuous improvement within the company.- Created and championed the company-wide Four Core Competencies Program—designed to (1) calibrate each new recruit's key competencies necessary to succeed early and (2) serve as an anchor in designing further L&D solutions along the line.- Editor-in-Chief of the company's official quarterly client and employee newsletters as well as daily information and engagement campaigns on diverse topics, such as cybersecurity, health and wellness, and effective bite-sized English lessons.- Spearheaded the campaign to redefine the company's L&D programs using Six Sigma methodologies and leveraging current L&D trends such as social learning, microlearning, automation, and gamification.Accomplishments in Project and Operations Management:- Successfully developed and led a top-performing team in implementing production operations within a six-month period.- Demonstrated exceptional team building capability that ultimately led to maximum productivity and performance as well as employee satisfaction.- Directly trained and managed a maximum of 7 team leads for a particular project while leading a total staff of 100+ team members.
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Learning and Development Consultant
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Jun 2015 - Jan 2018
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Merchant Disputes Advisor
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Jul 2009 - Jul 2011
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Credit Underwriter
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May 2007 - Jul 2009
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Education
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2012 - 2016University of the East
Bachelor of Science (BS), Psychology -
2003 - 2006University of the East
Bachelor of Science - BS, Accounting and Business/Management
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Industry Focus. “IT Services and IT Consulting”
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