Experience

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  The Westin Mumbai Powai Lake

  • Mumbai, Maharashtra, India

  • Intern

    • Jul 2022 - Aug 2022
    • Mumbai, Maharashtra, India

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  Twists N Turns

  • Mumbai, Maharashtra, India

  • Home Baker, Founder of Twists N Turns

    • Nov 2020 - Aug 2021
    • Mumbai, Maharashtra, India

    Life is full of twists and turns. After 19 years in a corporate set up, I quit to rediscover myself and my passion in life and found it in baking. Having completed a Diploma in Pattiserie and Confectionery, I look forward to relaunching Twists N Turns with a revised and fresh menu! Watch this space for more information.

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  BookMyShow

  • Entertainment Providers
  • 700 & Above Employee

  • Manager Client Servicing (Live Entertainment)

    • Feb 2017 - Jul 2019

    • Managing smooth and efficient servicing of events of the Key Accounts / Projects • Undertake analysis of key events and Clients to understand the revenue generation and opportunities for growth for future events.• Undertake event related product development & innovations to boost revenue and coordinate with various BMS teams on the same• Coordinating with various internal teams to ensure a smooth on boarding and execution of the event• Plan and coordinate the execution of various on ground services, needed for the events. Coordinate on the post event reports to be received from the teams.• Undertake post event analysis of the project to evaluate the lessons learnt and successes if any• Analyse customer profiling, target audience and marketing strategy for the event in consultation with the marketing team. To monitor campaigns and their performance in order to determine change in the strategy if needed.

  • Manager - Sales Operation

    • Oct 2015 - Feb 2017

    • Back – End Operations: - To set up processes needed for smooth and effective functioning of the back-end sales-operation process -To monitor the functioning of the process and evaluate deviations if any - To ensure all back-end set ups needed for smooth functioning of sales operation are in place before an event goes live - To co-ordinate with members of Business Development, Events-Operation and Accounts and Finance Team members during events as per requirement• Data Analysis / Reporting: - To prepare periodic sales reports of events - To undertake a comparative analysis of various events as per the specified timeline• Salesforce Management: - To ensure effective migration of the Sales team members from manual reporting to Salesforce - To enable automation for effective lead and opportunity management - To undertake effective analysis of the various reports created in Salesforce (lead management, opportunity management)• Client Servicing

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  Metro One Operation Pvt. Ltd.

  • Mumbai

  • Assistant Manager - Contract Management (April 2015 - October 2015)

    • Feb 2009 - Oct 2015
    • Mumbai

    1. Contract Management and Compliance-- Ensuring production and delivery of:o O&M Deliverables as mention in the Concession and O&M Agreements ro Annual O&M Plans and Budgets and Monthly KPI Reports as per the O&M Agreemento To understand various contractual deliverables as per the Concession and O&M Agreements and other Acts and Rules that govern MOOPLo To draw up a checklist of the compliances as per the Concession and O&M Agreements and track their delivery2. Project Management:-- To coordinate the consolidation of the baseline project plan of the year for the organisation as part of the O&M Plan.- To undertake the variance analysis of the O&M Plan on a monthly basis- To maintain an Issues Register between Metro One Operation and MMOPL on a weekly basis - To maintain a LOT Management System and manage the conformance of the LOTs (IN and OUT LOTs) into the document management system through the document and internal audits conducted during the year.- To understand the technical functionalities of the project in such details as are required to manage the project plans of the Company3 Quality Management System- Assistance provided in implementation of the Quality Management System across the Company- Assistance in providing Internal Audits for ISO 9001:20084 Preparation of Minutes and Reports 5 Library Management- Collation and management of all reference documents related to the O&M Start-up Modules, and Manuals, Acts and Standards, Portfolios of expertise and other general documents6 Assistance provided to the Corporate Directions in the start-up mode7 Proofreading technical documents (start-up modules, General Rules etc)

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  WNS Global Services Pvt. Ltd

  • Team Leader

    • Dec 2003 - Jul 2008

    Voice Project:1 Interaction with employees of Air Canada and solving queries related to pass privileges, employee travel website and billing queries.Data Processing: 1 Profile creation, modification and trouble shooting policies through the generic e-mail ID2 Manual billing of trips which are not billed by the system.3 Investigation of profiles which have outstanding amounts in order to determine the disciplinary action to be taken.4 Refunding over billed amounts.5 Shift – in – charge duties:- Work allocation to the team.- Adherence to the SLA in terms of meeting TAT (turn around time) and quality of the team.- Correspondence with the clients and solving queries. - Preparing Weekly Reports, Voice Statistic Report and Monthly Reports for the client Preparation of a Weekly Management Review Report.- Training new agents on the process and various reports.- Conducting quality checks on emails and inbound calls and giving feedback to the team for the same.- Determining parameters for assessing quality on calls.- Mentoring and guiding staff regularly. Giving feedback to the staff on performance and quality.5 ISO Compliance:- Maintaining updates as per ISO requirements namely Customer Complain Resolution Process, Failure Mode Effect Analysis, Work Instruction Manuals, Departmental Procedures and Master list.- Generating ideas to reduce turnaround time and increase productivity. - Assisting during ISO audits. - Analysis on various reports (Turn around time, Productivity and Error Analysis) as per ISO requirements. - Preparation of the “Dash Board Matrix”.

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  Kalyaniwalla & Mistry

  • Audit Assistant

    • Feb 1999 - Dec 2003

    Assisted in the conducting of Statutory Audits and Tax Audits for the following companies: • P & O Travel India Limited (Mumbai)• Godrej Industries Limited• Godrej Appliances Limited• Cyrus Investments Limited (affiliated to Shapoorji Pallonji & Company)• The Great Eastern Shipping Company Limited• GESCO Corporation Limited• Knight Frank India Pvt. Ltd.