Experience

• 

  TELUS International Philippines

  • Corporate Client Support

    • Jul 2017 - Present

• 

  Convergys

  • Philippines

  • Customer Service Specialist Digital Assistsnce Centre(AT&T)

    • May 2016 - Dec 2016
    • Philippines

• 

  Sitel

  • Philippines

  • Custmer Service Representative (Virgin Australia)

    • Oct 2013 - May 2016
    • Philippines

• 

  Moevenpick Hotels & Resorts

  • Dubai UAE

  • Training Executive

    • Mar 2011 - Feb 2012
    • Dubai UAE

    1.Organisation of training administration2.Compilation of and adherence to financial budgets within Training department3.Organisation and monitoring of all administrative affairs within Training department 4.Execution, supervision and co-ordination of training activities within the Hotel (skills training, general training)5.Co-ordinates, conducts and supervises all relevant training activities within my area of responsibility of the Hotel operation. This always with due regard to execution and maintenance of the operational policies and standards 6.Responsible for the co-ordination and supervision of departmental Technical/Skills Training and Basic Leadership in co-ordination with Regional- or Corporate Training Department 7. Ensures that the Hotel consistently disposes of an adequate, up-dated and professional training material and equipment. 8. Cares that the Personnel Manager is constantly informed about the training activities and that all activities are properly and constantly administered. 9. At all times maintain good relations with departmental supervisors, the in-house departmental training co-ordinators and Department Heads

• 

  Mövenpick Hotel & Apartments- Bur Dubai

  • Quality Assurance Auditor

    • Jan 2006 - Feb 2012

  • Learning & Development - Training Coordinator

    • Sep 2007 - Mar 2011

  • Front Office Operation

    • Jan 2007 - Aug 2007

  • Food & Beverage Operation

    • Aug 2003 - Dec 2006

• 

  Holiday Inn Hotel

  • Dubai UAE

  • Food & Beverage Operation

    • 2003 - Jul 2003
    • Dubai UAE

• 

  Beach Rotana Hotel and Towers (Beach Hotel)

  • Abu Dhabi, UAE

  • Food & Beverage Operation – July 1993 to August 1995

    • Jul 1993 - Aug 1995
    • Abu Dhabi, UAE