Experience

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  First Advantage

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Sales Support Coordinator/Contract Specialist

    • Apr 2005 - Present

    Point of Contact for Sales Team and Clients regarding account set up and management. Distribute contracts, revision of contracts and assist internal and external sales associates by researching various information, providing pricing information and general information for new and existing accounts. Prepare and distribute sales materials, contracts and marketing materials. Communicate with current and prospective clients regarding inquiries and issues throughout the account set up and management process. Serve as liaison for Sales and Credentialing/Compliance. Prepare customized materials for specific vertical markets as well as provide and support opportunities for strategic relationships. Assist with the production and distribution of RFP responses. Provide Client/Customer Service including training, demos, retrieval of lost passwords, etc.Coordinate the registration, travel itinerary, marketing materials and all preparations for trade shows, conventions, meetings and presentations.

  • Customer Care

    • Mar 2005 - Present

• 

  An Angel's Touch

  • Dallas/Fort Worth Area

  • Owner

    • Jan 2000 - Jul 2012
    • Dallas/Fort Worth Area

    Business & Personal Services including Residential House and Pet Sitting; transportation for people, pets, home organization; elderly assistance, etc.

• 

  BKB & Associates

  • Lewisville, Texas

  • Accounts Collector

    • Jan 2002 - Mar 2005
    • Lewisville, Texas

    Developed customer rapport; negotiated customer accounts for settlement; scheduled and tracked payments; motivated customers for payment of full contract; investigated customer history and traced customers employment and residential history.

• 

  Preston Park Animal Hospital / The Preston Pet Hotel and Grooming Salon

  • Dallas, Texas

  • Business/Operations Manager/Owner

    • Mar 1983 - Jul 2000
    • Dallas, Texas

    Managed business which included all employee relations (HR) interviewing, hiring, terminations, training and scheduling; payroll; accounts receivable; accounts payable; purchasing; inventory; liason for sales reps and doctors; developed marketing strategies and organized advertising projects; researched and implemented filing system and computer software. Multi-line phone system; scheduled appointments for five doctor practice, hotel and grooming salon. Assisted in design and oversaw pet hotel which included 100 dog suites and 30 cat condos. Participated in seminars on business management, employee relations, etc.

• 

  Oklahoma State Department of Vocational and Technical Education

  • Stillwater, Oklahoma

  • Supervisor

    • Sep 1976 - May 1982
    • Stillwater, Oklahoma

    Supervision of employees. Typed, proofread and revised curriculum manuals for vocational schools in the state of Oklahoma.