Experience

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  Tall Hat Foods

  • Orem, Utah, United States

  • Chief Operating Officer

    • Aug 2018 - Present
    • Orem, Utah, United States

    -Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs-Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning-Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met-Ensure effective recruiting, onboarding, professional development, performance management, and retention-Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary

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  Vivint Smart Home

  • Inside Sales Representative

    • Apr 2018 - Aug 2018

• 

  La Jolla Groves

  • Provo, Utah Area

  • Customer Relations Specialist

    • Nov 2017 - Apr 2018
    • Provo, Utah Area

    -Dedicated to ensuring customer satisfaction by remaining accessible and friendly-Utilized technological programs such as Google Calendars and Microsoft Excel to stream line operation and maximize sales- Offered exceptional interpersonal and team building proficiency by building rapport with a diverse range of customers, managers, and colleagues-Sold menu offerings, including gourmet food and wine pairings-Skilled at anticipating, identifying and fulfilling guest needs, clarifying special orders, and resolving misaligned expectations before escalation -Multi-tasked while remaining professional and courteous in fast-paced environments-Coordinated front of the house demands with back of the house delivery

• 

  Malawi's Pizza

  • Provo, Utah Area

  • Operations Manager

    • Jul 2016 - Nov 2017
    • Provo, Utah Area

    - Managed customer experience to ensure a positive and safe dining experience occurred- Trained 50 new employees the standards and operating procedures for daily maintenance-Analyzed data and sales reports to implement profit margin growth strategies- Coordinated, staffed and hosted out-of-store events - Regulated daily cash flow and reconciled daily and monthly cash accounts - Scheduled employees to meet proper staffing demands while overseeing labor costs- Implemented new company marketing and branding awareness campaigns-Handled daily and monthly inventory lists -Ordered food and equipment to maintain resources and needed supplies