Experience

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  Tiger Wheel & Tyre Zimbabwe

  • Harare, Harare, Zimbabwe

  • ICT Manager - Zimbabwe

    • Apr 2023 - Apr 2024
    • Harare, Harare, Zimbabwe

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  Baines Avenues Clinic\Mazowe Pediatric

  • Harare, Zimbabwe

  • ICT Officer

    • Mar 2021 - Apr 2023
    • Harare, Zimbabwe

    Key Activities:Business Systems Management. Managing ICT Costs and Budget. Client ManagementVendor Management through SLAs and Cost management.Security Management. Head of Department.Policy and Procedure manual developments and review.Departmental strategy and growth.Achievements:Vendor management improvement through introduction and use of use of SLAs and Change Management forms.Enhanced and beefed up security by installing Sophos XG135 device for firewall, Web, Email and Network Security with VendorProject Management for Microsoft 365 Business Central Installation at New Mazowe Pediatric Branch. Issues Log for Dynamics 365 Business Log.Antivirus Central Management Installation to help improve Cyber Security within the Organization.Installation of Helpdesk and Directory system to better improve Client Management and Support. Reviewed and Revised Current Policies.Creation of New ICT Policies to improve and assist the ICT Road Map Strategy within the Organization. Reduced telephone monthly rental rentals by purchasing a private PABX capable of Cloud functions.Reduced ICT costs by 13% within the first 3 months of employment.Introduction and maintenance of ICT Risk Register. Digital Innovation by Successfully motivating, spearheading, managing and implementing EDI (Electronic Data Interchange) Project with Vendor to electronically submit claim submissions to Medical Aids.Requirements gathering, testing, UAT and implementation of new Financial Company in alreadyexisting Financial Company within Microsoft Business Central.

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  GTEL Zimbabwe

  • Harare, ZImbabwe

  • ERP Lead

    • May 2019 - Oct 2020
    • Harare, ZImbabwe

    Key Activities:1) Install and configure Dynamics AX Functional and Front End.2) Manage Dynamics AX servers.3) Set up accounts and workstations.4) Monitor performance and maintain system according to requirements.5) Troubleshoot issues and outages.6) Train users on new changes made to system.7) Maintain Change Management Documents8) Ensure security through access, backups and rights.9) Upgrade system with new releases and models.10) Develop expertise to train staff on new updates.11) Create and document any new SOP’s.

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  FC Platinum Holdings

  • Systems Support Officer

    • Apr 2017 - Mar 2019

    Key Activities:1) Business Systems maintenance, support and management.2) 1st, 2nd and 3rd level Helpdesk Support.3) Client Support.4) Hardware and Software Technical Support.5) Network monitoring, support and maintenance.6) Infrastructure and Security support, monitoring and maintenance.

  • Graduate Trainee - ICT

    • Mar 2015 - Mar 2017

    Key Activities:1) Business Systems maintenance, support and management.2) 1st, 2nd and 3rd level Helpdesk Support.3) Client Support.4) Hardware and Software Technical Support.5) Network monitoring, support and maintenance.6) Infrastructure and Security support, monitoring and maintenance.

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  Genesis Trading, Zimbabwe

  • Bulawayo, ZImbabwe

  • Information Technology Project Coordinator

    • Aug 2013 - Feb 2015
    • Bulawayo, ZImbabwe

    Key Activities:1) Maintaining and monitoring project plans, project schedules, works, budgets and expenditures.2) Organizing, attending and participating in stakeholder meetings.3) Documenting and following up on important actions and decisions from meetings.4) Preparing necessary presentation materials for meetings.5) Ensuring project deadlines are met.6) Determining project changes.7) Providing administrative support needed.8) Undertaking project tasks as required.9) Developing project strategies.10) Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.11) Assess project risks and issues and provide solutions where applicable.12) Ensure stakeholder views are managed towards the best solution.13) Chair and facilitate meetings where appropriate and distribute minutes to all project team members.14) Create project management calendar using Microsoft Projects and ensuring each goal and milestone is recorded and monitored

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  Gateway Construction

  • Harare

  • ICT Officer

    • Aug 2011 - Dec 2012
    • Harare

    Managed and maintained Company’s Local Area Network Hardware Introduced and Maintained Project Databases for workers and ProcurementAssist all Staff in understanding and using TechnologyEnsured Compliance with all Software licensing AgreementsEnsured networks, Operating Systems and Software applications are operationalPurchasing of all ICT equipment, configuring and installationDaily backups, Cleaning and Maintenance of all Desktops and LaptopsEnsured availability, continuity and security of data and information pertaining to companyDrafted and Introduced a new ICT Policy to the OrganizationData capturing of all types of information for projectsHandling of Pastel, VIP and Belina payroll systemsOffered accounts assistance in data capturing, sorting and updating company files

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  Horta Syndicate

  • Mazowe

  • Administration and Driver Logistic

    • Jan 2008 - Feb 2010
    • Mazowe

    Provided Driving and Administrative services at Horta Syndicate for the following clients: