Experience

• 

  Middleton & Meads Co.

  • Diesel Technician

    • Jun 2021 - Present

• 

  Baltimore Freightliner-Western Star

  • Diesel Technician

    • Nov 2020 - May 2021

• 

  Ciox Health

  • Baltimore, Maryland Area

  • Client Service Representative

    • Aug 2018 - Oct 2019
    • Baltimore, Maryland Area

• 

  UnitedHealth Group

  • Elkridge, MD

  • Clinical Administrative Coordinator

    • Aug 2013 - Dec 2016
    • Elkridge, MD

    • Placing and managing a high volume of outbound calls to members of the health plan to schedule them for their in home visits with a physician or a nurse practitioner via an auto dialer system across the US. • Resolving any scheduling issues or concerns• Working on special projects within the department as assigned such as Georgia State Health Benefit Plan and Inpatient Pilot• Data entry of the member’s record with accurate information obtained on the call• Priority multi-tasking• Practice hipaa laws and warm transferring members to correct department• Received the Aquamarine award on Inpatient Pilot for exceeding 2015 goals – the project completed 34,818 inpatient visits that had a total risk adjustment factor savings of $10.9 million

• 

  Symphony Placements Staffing Agency- Maximus

  • Baltimore, Maryland Area

  • Child Support Program Specialist (case manager)

    • Nov 2012 - Jul 2013
    • Baltimore, Maryland Area

    • Enforce child support payment from non-custodial parents• Send out proper paperwork such as income withholdings and court summons for those delinquent• Speak with employers of non-custodial parents to make sure correct support is being withheld• Meet monthly targets • Follow up behind clients, offer different payment solutions for NCPs that are not employed• Handle a large caseload of 600 or more cases of NCPs• Stay compliant with MD state laws• Knowledge of over 6 government systems including MABS and CISM• Basic office and clerical duties

• 

  NCO Financial Systems

  • Jessup, MD

  • Debt Collector

    • Nov 2011 - Dec 2012
    • Jessup, MD

    meet monthly target goals, set up data base with consumers, make daily phone calls of 150 or more to debtors across the US, accurate data entry, monitoring different delinquent accounts, handling multiple phone lines of up to 6, offering different payment options to debtors, faxing and sending mail via ups, filing probate claims with attorneys, following up with different clients regarding agreed upon payment plan, abiding by state and federal laws over the US

• 

  Visionworks

  • Towson, MD

  • Third key manager

    • Apr 2011 - Oct 2011
    • Towson, MD

    • Open/close store• Make schedules for a team of 6 employees • Entering accurate information on payroll for employees• Customer service, attend scheduled conference calls, & complete optician duties at times• Teaching patients about the insertion and removal of contacts• Basic knowledge of the product, offering different packages for eyeglasses, checking inventory• Composing monthly employee meetings, training/hiring new employees

• 

  America's Best Contacts and Eyeglasses

  • Baltimore, Maryland Area

  • Optician/Key holder

    • Feb 2010 - Apr 2011
    • Baltimore, Maryland Area

    • Perform the pre-exam for patients before they see the optometrist• Answer and handle multiple phone lines• Schedule appointments• Customer satisfaction• Meeting daily sales targets• Billing and coding, verifying insurances• Opening and closing the storeInventory control