Experience

• 

  Career Solutions LLC, multiple projects

  • Certified Professional Resume Writer | Career Coach

    • Aug 2013 - Present

    Achieved a 90%+ customer conversion rate within a “Pay after you’re satisfied” model bringing in referral orders at a rate of 10%+ (against the target of 1.7%).• Write resumes, Cover letters, and LI profiles customized for specific postings and optimized for ATS (min 85% match rate via JobScan); provide Interview preparation and job search guidance.• Specialize in resume writing for technical and executive-level jobs in Engineering, IT, Healthcare, Logistics, Sales, and Marketing.• Assisted American Veterans with listing search and job placement. • Completed a training on federal resume writing provided by the leading expert and NASA contractor.

• 

  U.S. Census Bureau

  • Recruiting Manager

    • Aug 2018 - Feb 2020

    • Designed and implemented overall recruiting strategy for 6 states (MT, ND, SD, NE, KCK, WY, SLC).• Exceeded adcan recruiting goals by 64% beating the historically low unemployment rates on job market; oversaw recruitment of over 18,000 applicants.• Managed and led a remote workforce of 30+ Recruiting Assistants; assigned workload and areas of responsibility; provided feedback and guidance, resolved performance issues. • Personally established relations and reached out to local influencers in 6 states to ensure community support for the Census recruiting efforts.• Partnered with local Job Services, Colleges, City Authorities, Tribal Leaders, Business Communities to promote Census jobs and gain applications.• Prepared and delivered customized jobs presentations to local communities; participated in external hiring events; posted jobs to job board/newspapers/colleges, etc.• Visited with small businesses and non-profits and encouraged unpaid distribution of recruiting flyers and materials. • Developed step-by-step guides and scripts for Recruiting Assistants (walk-in visits, "cold contact" introductory emails, event follow up emails/ calls, etc.) • Trained and coached personnel on recruiting, community outreach and presentations, etc.• Coached and consulted TMs on ways to increase sign-up and application rates at hiring and community events. • Sourced and recruited candidates on social media; developed and posted user-friendly job announcements to increase applicant inflow (ensured up to 40% of applications via social media)• Worked with HRIS (Oracle/ DAPPS) software to gather and analyze applicant data.

• 

  Toys"R"Us

  • Billings, Montana Area

  • Human Resources Department Supervisor

    • Aug 2016 - Mar 2017
    • Billings, Montana Area

    • Oversaw all HR functions in the Store reporting to Store Manager, Corporate HRBP and District Manager • Met and exceeded hire build up goals by 25% for the season and ensured staffing levels are maintained for the critical holiday sales • Sourced, screened/interviewed candidates, submitted BG check requests• Compiled creative job postings to highlight positions’ benefits and attract the right people • Ensured 100% compliance with all government regulations inclusive of I-9 compliance, WOTC and Company minor regulations.• Conducted on-boarding and orientation of new Team Members• Reviewed and maintained applicant tracking systems, managed HRIS (Taleo, Workday, ADP), processed Team Member data and files, new hire paperwork • Maintained employment posters, monitored break room standards, updated expert board, Team Member of the Month etc.• Initiated, reviewed and reported on Seasonal Team Member survey to measure and improve employee satisfaction• Coordinated Front-End directly providing customer service to store guests, developed sales scripts for cashiers to increase sales

• 

  b2b software company

  • Human Resources Business Partner, Training and Development

    • Jan 2012 - Jan 2016

    • Designed curriculum, conducted onsite training and webinars (customer service simulations/cases, leadership, personnel selection, new hires, motivation etc.) and follow ups• Advised to line managers, customer service group leaders on the company’s human resource policies, procedures and best practices • Assisted in resolving employee relations issues (discharge, insubordination, retention, conflict) • Prepared and facilitated an assessment center for candidates