Experience

• 

  Vitamin Friends, LLC

  • United States

  • Account Manager

    • Dec 2020 - Present
    • United States

    •Communicating with clients by phone, through email, and face-to-face to ensure their needs are understood and addressed•Building strong client relationships to maintain old business and acquire new customers•Develop a bin location naming convention and proffered location for retail goods that would facilitate tracking inventory quantities for customer shipments. Collaborate with stakeholders to identify Minimum/Maximum stock levels per SKU. •Conducted quarterly SKU inventory audits to compare physical inventory VS. application counts to report findings to stakeholders. •Collaborating with various internal departments to ensure they fulfill all customer requests•Resolving complaints and keeping track of all processes that pertain to the client's desires•Collecting and analyzing data concerning consumer behavior to understand changing needs•Responsible for coordinating the shipment of equipment, samples, and marketing material in preparation for tradeshows around the United States, which resulted in customer acquisition.•Responsible for answering customer inbound phone calls from high-profile customers and addressing customers’ questions about products. Develop a business process for customer service representatives to answer customer questions about products, processing payments, and returns.•Responsible for approving and creating purchase orders following minimum and maximum stock levels per SKU guidelines. Oversaw the process of purchase order receiving in QuickBooks targeted certain SKUs to validate inventory accuracy.