Experience

• 

  McKinney Avenue Tavern

  • 2822 McKinney Avenue

  • Floor Manager

    • Sep 2013 - Present
    • 2822 McKinney Avenue

• 

  Roche

  • In-service Trainer

    • 2012 - Present

    • Develop and maintain training curriculum for assigned transit programs• Determine appropriate and varied instructional methods to ensure understanding of materials by all types of adult learners• Acquire or produce all training materials, including handouts, manuals, DVDs and PowerPoint presentations and related equipment• Train all new and current customer service staff in departmental functions• Work with departmental management to create individual training plans for all staff and report their progress.• Incorporate monitoring, feedback into refresher training• Coordinate training conducted by other staff members to ensure consistency, accuracy and thoroughness• Develop and conduct tests to measure trainee progress and to evaluate training effectiveness

• 

  UT Southwestern Medical Center

  • Medical Examiner Transporter

    • Nov 2008 - Aug 2009

     Facilitated the removal of deceased individuals within Dallas County. Written detailed reports pertaining to the scenes of the deceased on a variety of software suites.  Handled crisis situations efficiently and professionally. Revised strategies to effectively plan routes to locate and transport deceased individuals.

• 

  Citi

  • Accounts Collector

    • Feb 2008 - Mar 2009

     Negotiated terms for debt repayment from consumers and corporate entities. Monitored overdue accounts using automated computer systems to update payment statuses.  Utilized effective communication skills to customers of delinquent accounts by mail or telephone to achieve necessary resolutions. Completed additional team or individual projects from management to meet business needs.