Experience

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  Tulalip Tribes Of Washington

  • Tulalip Tribal Court Intake Specialist

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  The Tulalip Tribes

  • Tulalip, Washington, United States

  • Tulalip Tribal Court Intake Specialist

    • Jun 2021 - Present
    • Tulalip, Washington, United States

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  Tulalip Resort Casino

  • United States
  • Hospitality
  • 700 & Above Employee

  • Resort and Reservations Communications Agent II

    • May 2018 - Dec 2021

  • Resort and Reservations Communications Agent II (dual-rate)

    • Jul 2017 - Dec 2021

  • Resort and Reservations Communications Agent I

    • Dec 2016 - Dec 2021

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  Yakama Nation Legends Casino

  • Toppenish, Washington

  • Marketing Casino Host

    • Jun 2016 - Dec 2016
    • Toppenish, Washington

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  Tulalip Resort Casino

  • 10200 Quil Ceda Blvd, Tulalip, Wa 98271

  • Resort and Reservations Communications Agent I

    • Sep 2015 - Oct 2015
    • 10200 Quil Ceda Blvd, Tulalip, Wa 98271

    Internal and external correspondence, customer service including VIP and big entertainment names, extreme confidentiality utilized concerning compensations and finances, data entry, answering multiple phone lines with CCA software, CC payments, problem solving, down-selling, and the pleasure of working for a Four Diamond rated resort by Forbes.

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  Embassy Suites Hotel Seattle North/Lynnwood

  • Temporary Housekeeping

    • Aug 2015 - Sep 2015

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  Tulalip Resort Casino

  • 10200 Quil Ceda Blvd, Tulalip 98271

  • Resort and Reservations Communications Agent I

    • 2014 - 2015
    • 10200 Quil Ceda Blvd, Tulalip 98271

    Provide excellent customer service,with the ultimate goal being a boost to Corporate sale and positive reviews, creating a return guest. Proccessed Credit Cards and Debit Cards over the phone. Created and edited resort reservations. Contributed to earning a four-diamond rating from Forbes for the 5th year.

• 

  Yakama Nation Legends Casino

  • 580 Fort Road, Toppenish, WA 98948

  • Player's Club Representative

    • Feb 2010 - Apr 2013
    • 580 Fort Road, Toppenish, WA 98948

    •Distributes Player’s Club membership forms to customers at Player’s Club counter, and assists customers in completing same. •Maintains a working knowledge of the Player’s Club in order to effectively explain to customers. •Provides smooth, courteous and efficient service to customers. •Maintains a working knowledge of the property, as well as current and upcoming special events, in order to advise customers and fellow employees of same, whenever possible. •Assists Shift Managers and Casino Hosts, as needed, with Player’s Club related matters. •Facilitates the flow of information, by attending regularly scheduled departmental meetings. •Resolves minor customer conflicts, which relate to Player’s Club. •Routinely inspects stock of Player’s Club printed material, and re-stocks same, as needed. •Issues complimentaries for customers when appropriate level of play has been established. •Maintains the highest level of confidentiality. •Assist in other duties and projects as assigned. •Outstanding example of and a credit to Legends Casino.