Experience

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  Children's Hospital of The King's Daughters

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • IS Solutions Specialist

    • Nov 2020 - Present

    Responsible for managing all mobile devices through Workspace One (Airwatch) Unified Endpoint Management, SAM Server - Spectralink Application Management for Spectralink Devices, VBrick secure video tools and server, Higher Ground call recording and server, Vocera handsfree communication system and Vocera Ease secure messaging. Assists with administration of Instant Connect emergency communications, Rescue Net/Zoll computer aided dispatch software and Imprivata OneSign management for secure access to CHKD systems, all while providing exceptional customer service to determine creative solutions, resolve technical issues and document processes and workflows.

  • IS Field Support Specialist

    • May 2019 - Nov 2020

    Maintains the performance, integrity, and security of all supported hardware and software, while meeting the needs of CHKD Health system’s departments and IS personnel.• Troubleshoots and resolves technical issues pertaining to personal computers and peripheral equipment to include PCs, printers, scanners and other hardware and software components for over 4,000 end-users.• Ensures the effective installation and desktop support of end-user information technology resources.• Applies understanding and knowledge of information systems products and services to assist internal users.• Provides comprehensive and timely resolution of assigned end-user needs.• Assists with performing PC, hardware, and peripheral equipment upgrades, repairs, and enhancements.• Maintains appropriate documentation used for daily activities and assignments.• Escalates complex and/or unresolved issues to higher priority when appropriate.• Explores and identifies opportunities for improvements.• Keeps abreast of trends and new developments within the technology industry.

  • Information Services Customer Support Specialist

    • Jan 2018 - May 2019

    Responsible for providing exceptional first line customer support and customer service on information technology systems throughout the health system including hardware and software applications, security requests, data audits, and troubleshooting or triaging to other IT staff as appropriate.• Receiving and responding to inquiries originating from the information services help tickets, phone calls, emails, and in person. • Thoroughly documenting information systems issues through the information services ticketing system.• Ongoing monitoring of information systems functions.• Experience with Citrix, Epic, Eclipsys, Powerchart, Active Directory, Microsoft Office, Cisco Finesse, Cisco Unity, VMWare, VNC, Cisco WebEx, Citrix Director and HEAT ticketing and Asset Management.

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  Walmart Distribution Center

  • Brundidge, Alabama

  • Systems Operator

    • May 2017 - Nov 2017
    • Brundidge, Alabama

    Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.Install, monitor, maintain and repair system hardware, software, and peripheral equipment following design or installation specifications.Maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues by following appropriate guidelines and procedures.Responds to critical system issues and respond and follow up on urgent customer requests.Troubleshoot all system and user issues including hardware and software, and report issues and status to manager, leader, or customer throughout troubleshooting process.Order Processing/Billing which includes set up of the day's production for the commodity being billed. Experience garnered for all commodities at the Distribution Center.

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  Office Depot

  • Enterprise, Alabama

  • Technology Specialist/Sales Consultant

    • Mar 2017 - Nov 2017
    • Enterprise, Alabama

    Responsible for engaging and providing an exceptional customer service experience. Building ongoing customer relationships and being a trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer’s needs.As an associate, I demonstrate a passion for the brand, product and service solutions knowledge. I utilize Office Depot’s proven sales principles to proactively engage customers. I quickly develop product and solution expertise in the key areas of technology, supplies, furniture, and have a general understanding of copy and print. I installed planograms, endcaps, and displays, ran the cash register, and stocked shelves including installation of prices and signage. Completed Fill and Outs Reports, price changes and sales ads. Utilitzed a handheld device for inventory and reports.

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  Park County School District #6

  • Technology Specialist

    • Apr 2008 - Mar 2017

    Provide Technological Support in a one-to-one environment for 5 elementary schools, a middle school and a high school with PC and Macintosh computers, iPads, iPods, and Chromebooks. Duties include; customer service, troubleshooting hardware and software, repair and maintenance of hardware, database creation and maintenance, program management including Google for Education, Active Directory, Cisco Call Manager, Cisco Unity, Lightspeed Content Filter, Lightspeed Mobile Manager Certification, Netsight device monitoring, SchoolDude IT ticketing software and supervision of interns and summer workers. Recipient of two Employee Recognition Awards.

  • High School Cheerleading Coach

    • Apr 2009 - Jun 2014

    Coached teams of 16 girls, one to two boys, and a mascot for 5 seasons of football, volleyball, wrestling, and basketball. Mentored the team in leadership and provided opportunities for every member to practice being a leader. Organized fundraising events to pay for uniforms and travel including selling candles and providing youth cheerleading clinics and classes through the recreation center. Managed the budget to assure solvency even as budgets were decreased. Purchased uniforms and accessories and scheduled cheerleading camps through top cheer organizations.

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  About Face Advanced Skincare

  • Cody, Wyoming

  • Owner/Esthetician

    • Apr 2007 - Sep 2008
    • Cody, Wyoming

    Performed accounting/bookkeeping, scheduling, customer service, sales, marketing, and advertising as well as provided waxing, facials, microdermabrasion, and chemical peels.

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  Skinworks School of Advanced Skincare

  • Salt Lake City, Utah

  • Receptionist/Janitor

    • Aug 2006 - Dec 2006
    • Salt Lake City, Utah

    Managed the student spa on Saturdays and some evenings and cleaned the school and spa every morning prior to class and after closing on Saturdays. Jobs included; scheduling, customer service, and bookkeeping all while attending school for Esthetics full-time.

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  Dr. John A. Bluher, Orthodontist

  • Cody, Wyoming

  • Receptionist

    • Jan 2005 - Nov 2005
    • Cody, Wyoming

    Managed day-to-day operations of fast-paced orthodontic office with three locations. Performed office duties including scheduling, filing, customer service, correspondence, and some technician duties including records, and clipping and tying wires.

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  Buffalo Bill Historical Center

  • Non-profit Organizations
  • 1 - 100 Employee

  • Curatorial Assistant for Education

    • Nov 2004 - Jan 2005

    Assisted the Director of Education with public programming, exhibit interpretation, volunteer coordination, and provided clerical support for a six member department.

  • Curatorial Assistant For the Draper Museum of Natural History

    • Jun 2002 - Nov 2004

    Provided assistance with museum work while also providing clerical services. Duties included; exhibit maintenance and improvements, intern and volunteer coordination to supplement a three-member department, educational outreach, first line of contact for dignitaries, advisory board members, donors, educators, researchers and the general public, assisted with specimen collection and preservation including bird/raptor salvage, and oversaw the National Science Foundation Grant.

  • Curatorial Secretary for the Cody Firearms Museum and Draper Museum of Natural History

    • May 2000 - Jun 2002

    Managed and provided secretarial and museum support for the offices of two curators and their assistants including exhibit and collections work, teaching, supervising volunteers and interns, and educational programming.

  • Assistant Director of Public Programming

    • Jun 1997 - May 2000

    Assisted with all aspects of year-round, educational public programs including; children and adult classes, auditorium performances, lectures, audio/visual presentations, gallery demonstrations, artist-in-residence, living history presentations, and scheduling and supervision of interns and volunteers.

  • Audio Visual Technician

    • Mar 1997 - Jun 1997

    • Managed all audio/visual equipment – maintenance and operation.• Expanded job duties to include all aspects of public programming.

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  KATHY SINGER PHOTOGRAPHY/ Cody Guest Houses/Central Reservations

  • Cody, Wyoming

  • Secretary/ Receptionist/Orders/ Central Reservations

    • Nov 1996 - Jun 1997
    • Cody, Wyoming

    • Managed office of three separate businesses.• Charged with ordering, processing, and framing photography sales.• Intermediary between owners and support staff for guesthouses.

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  Northwest College

  • Powell, WY

  • Food Service Worker

    • Jun 1986 - Jul 1994
    • Powell, WY

    Worked a variety of jobs as needed including but not limited to line serving, ticket taking, cashier, salad bar prep and clean-up, snack bar, dishwasher, prep cook, bakery, and special events server.