Experience

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  Guardian Angel Senior Services

  • Home Health Aide

    • Apr 2022 - Present

    Assistance with Mobility, Daily Tasks, and Hygiene:-Supports clients in mobility, grooming, hygiene, and daily activities such as meal preparation and housekeeping—promoting patient comfort and independence.Compassionate Companionship and Client Support:-Provides emotional support and companionsh...

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  Goji

  • United States
  • Insurance
  • 1 - 100 Employee

  • Sales Manager

    • Sep 2015 - Nov 2020

    Team Leadership and Management:-Directed and mentored teams of 15-20 insurance agents, fostering a culture of accountability and productivity. -Skills in managing and motivating diverse teams are transferable to leading healthcare staff for efficient patient support.Client Relationship Building and Partner Collaboration:-Established and maintained relations with 12 carrier partners, ensuring alignment with goals and fostering long-term client relationships. -Transferable skills in relationship management applicable to patient care and collaboration with healthcare partners in a clinical setting.Fraud Detection and Compliance Oversight:-Conducted policy and call audits to identify fraud, implementing measures to ensure compliance. -Experience in oversight and compliance can translate to maintaining ethical standards and patient confidentiality in healthcare.Recruitment and Collaboration with Senior Leadership:-Led new-hire interviews, collaborating closely with senior leadership to align recruitment strategies. -Experience in working with leadership can apply to collaborating with healthcare executives for strategic initiatives in patient support roles.Data Analysis and Performance Improvement:-Analyzed metrics and behaviors, creating actionable plans to improve employee performance and business strategies. -Transferrable skills in analyzing data for improving patient care protocols and optimizing healthcare operations.Employee Development and Coaching:-Conducted regular one-on-one sessions, resulting in increases in employee engagement and metrics. -Skills in coaching and individualized development can translate to providing personalized patient support and education in healthcare settings.

  • Licensed Personal Lines Insurance Agent

    • Aug 2014 - Sep 2015

    Client Relationship Management:-Cultivated strong client relationships across 20 insurance carriers, fostering trust and rapport. -Transferrable skills for patient engagement and support in healthcare settings.Sales Performance and Metrics:-Most Improved Agent in first month, consistently top quartile performer, and top 10% in lead conversion. -Demonstrated ability to meet targets, adaptable to healthcare KPIs and patient care standards.Effective Communication and Adaptability:-Proficient in persuasive communication, active listening, and managing diverse carrier relationships. -Adaptable multitasker, adept at navigating complex environments—applicable in healthcare scenarios.Continuous Improvement and Problem-Solving:-Recognition for dedication to self-improvement, commitment to staying updated with advancements. -Quick decision-making skills, pivotal for addressing patient concerns and making informed choices.

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  NYLIFE Securities LLC

  • Massachusetts

  • Financial Services Professional

    • Oct 2016 - Nov 2017
    • Massachusetts

    Client-Centered Communication and Relationship Building:-Cultivated trust and rapport with diverse clientele, demonstrating strong communication skills and empathy—transferrable to fostering positive patient relationships and providing compassionate care in healthcare settings.Detail-Oriented Fin...

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  Best Buy

  • United States
  • Retail
  • 700 & Above Employee

  • Connectivity Business Group Manager

    • Aug 2012 - Apr 2014

    Team Leadership and Performance Management:-Directed and mentored a team of 15 direct reports and 100 indirect, focusing on sales execution, accountability, and training—transferrable skills applicable to guiding and supporting healthcare staff in patient services roles.Analytical Skills and Budget Management:-Analyzed business results and developed strategies to exceed a $14M annual budget—skills adaptable to analyzing healthcare operational metrics and optimizing resources for enhanced patient services and care delivery.

  • Sales Specialist

    • Nov 2007 - Aug 2012

    Awards and Recognition for Performance:Recognized as "MVP" twice, achieved "Wall of Fame" status, and ranked #3 salesperson—demonstrated success and dedication transferrable to patient support roles in healthcare settings.Initiatives and Leadership Development:=Led community-focused initiatives like Team FEED, planning classes and supporting local food pantries—exemplifying leadership and community engagement, transferable to patient education and support programs.Committee Involvement and Employee Engagement:-Served as VP of Employee Experience Committee, planning volunteer events and enhancing employee satisfaction—skills adaptable to fostering positive patient experiences and engagement in healthcare environments.

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  Ski Ward, Inc

  • Snowboard Instructor

    • Oct 2003 - Mar 2007

    Instructional Adaptability and Communication:-Effectively communicated complex techniques to diverse audiences, showcasing adaptable teaching methods—skills transferrable to patient education and clear communication in healthcare settings.Safety-Focused Approach and Risk Assessment:-Prioritized s...