Experience

• 

  Sandvine

  • Canada
  • Telecommunications
  • 700 & Above Employee

  • Strategic Customer Success Americas, Director

    • Mar 2024 - Present

    Leading Strategic Customer Success in the Americas for Sandvine, focusing on operational excellence and value realization to enhance customer satisfaction and ensure Sandvine provides significant value to its customers

  • Senior Program Manager

    • Jan 2022 - Mar 2024

  • Professional Services Senior Program Manager

    • Jan 2019 - Dec 2021

  • Professional Services Senior Project Manager

    • Jun 2012 - Dec 2018

    - Kick off meetings with the stakeholders of the project- Define all entry and exit criteria of projects and set the proper expectations with the internal and external stakeholders- Prepare scope of work documents (SOWs)- Generating schedules and keep track of project progress- Working closely with the Engineering Resources Manager to forecast for resources requirement and required skills.- Recruiting and managing the subcontractors to run the testing activities.- Executing projects and applying the good practices of PMI PMBOK standards.- Using the Earned Value Management system (EVMS)- Aligning Sandvine’s roadmap with the projects’ schedules.- Interfacing with Sandvine’s Product Management team and the Sandvine’s Support Organization to escalate, follow up with the Technical issues, discuss KPIs and customer requested ATPs.- Supporting the pre-sales activities by reviewing the SoW documents, responsibility matrix, Project Plan, Description documents and customer RFP responses. - Running weekly calls with the project teams to update the project statuses.- Seek sign off and acceptance from the customer on project deliverables- Conduct postmortem meetings internally and run customer satisfaction surveys- Work closely with finance department to follow up the billing milestones of the projects and revenue recognition status of projects- Technologies: LTE, 3G and UMTS, 2G, Cable, WiMAX, DSL, WiFi, FTTx, GSM, Satellite …etc.- Solutions and interfaces: Online Charging (Gy), Policy Enforcement (Gx), Record Generation (UDRs), Quota Management (QM), Network Analytics, Fair Share Traffic Management (FSTM), Network and subscriber Protection, In-Browsing Notification, SOAP provisioning, RADIUS, DHCP, Subscriber mapping …etc.

  • Professional Services Senior Project Manager

    • Sep 2008 - Jun 2012

    - Kick off meetings with the stakeholders of the project- Define all entry and exit criteria of projects and set the proper expectations with the internal and external stakeholders- Prepare scope of work documents (SOWs)- Generating schedules and keep track of project progress- Working closely with the Engineering Resources Manager to forecast for resources requirement and required skills.- Recruiting and managing the subcontractors to run the testing activities.- Executing projects and applying the good practices of PMI PMBOK standards.- Using the Earned Value Management system (EVMS)- Aligning Sandvine’s roadmap with the projects’ schedules.- Interfacing with Sandvine’s Product Management team and the Sandvine’s Support Organization to escalate, follow up with the Technical issues, discuss KPIs and customer requested ATPs.- Supporting the pre-sales activities by reviewing the SoW documents, responsibility matrix, Project Plan, Description documents and customer RFP responses. - Running weekly calls with the project teams to update the project statuses.- Seek sign off and acceptance from the customer on project deliverables- Conduct postmortem meetings internally and run customer satisfaction surveys- Work closely with finance department to follow up the billing milestones of the projects and revenue recognition status of projects- Technologies: LTE, 3G and UMTS, 2G, Cable, WiMAX, DSL, WiFi, FTTx, GSM, Satellite …etc.- Solutions and interfaces: Online Charging (Gy), Policy Enforcement (Gx), Record Generation (UDRs), Quota Management (QM), Network Analytics, Fair Share Traffic Management (FSTM), Network and subscriber Protection, In-Browsing Notification, SOAP provisioning, RADIUS, DHCP, Subscriber mapping …etc.

• 

  Motorola

  • WiMax Trials Program/Portfolio Manager

    • Nov 2007 - Aug 2008

    PM Governance on WiMax trials across EMEA region, building first class project governance processes and leadership of program management activities for all WiMax trials in the EMEA region, WiMax trials portfolio management, financial management of WiMax trials controling the budget.Got a rating of Outstanding for year 2007, which means I was considered one of top 10% employees in Motorola worldwide for my contributions to the WiMAX momentum in EMEA.Main Activities- Baseline cost, scheudle, scope and some times quality.- WiMAX portfolio Management for EMEA. - Forecasting resources and support in Resource Planning.- Alligning Roadmaps with schedules.- Interfacing with Product Management and support groups for escalations, follow up with program/Tech issues, KPIs and ATPs.- Trials equipment Inventory Management.- Supporting Pre-sales, SoW docs, responsibility Matrix, P&L and Project Plans.- Project Progress meetings/Calls.

  • WiMax Principal Staff Engineer

    • Aug 2006 - Oct 2007

    - Leading the Motorola WiMax Central Deployment team. This team consists of around 20 engineers who are expert in RF and IP aspects of the WiMax network.- Got extensive training on WiMax Motorola products and e2e WiMax architecture. Motorola has a WiMax-e solution that uses the IEEE 802.16e standards.- Deployed a WiMax network in France-Paris for TDF initially consisting of 18 WiMax sites.- Managed trials for TECOM-Dubai, Neotel-South Africa, Vodacom-South Africa, WiMaxTelecom-Austria, WorldMax-Netherlands, and MaxTelecom-Bulgaria.- Preparing the pre-trial documentation such as Scope of Work documents, Project plans, acceptance tests and responsibility matrix.- Creating the WiMAX BoMs and placing the orders for the trials.- Running several WiMAX workshops in EMEA to leverage the WiMAX experience in EMEA region.

  • GSM Pricipal Staff Engineer

    • Apr 2000 - Jul 2006

    RF Planning, design and optimisation of GSM networks. Design of high capacity areas using Macro, Micro and layered networks. Deploying initial GSM networks. Frequency Planning using various methods (Fixed, BBH and SFH). Traffic analysis, in-door design. Pre-sales and proposals for GSM networks. BSS Dimensioning, RF design and capacity calculations. RF site surveys. CCNA, Voice over IP. Configuration of AS5350 voice enabled routers and Quintum AS gateways. WiMax extensive knowledge especially with Motorola WiMax solution.