Experience

• 

  ProgressSoft Corporation

  • Jordan
  • IT Services and IT Consulting
  • 400 - 500 Employee

  • Senior Information Technology Project Manager

    • May 2022 - Present

  • Information Technology Project Manager

    • May 2019 - Present

    Duties:• Coordinate cross-project activities, lead and evaluate project managers and other staff• Apply change, risk and resource management• Developing project plans, goals, budgets, schedules and methods for measuring results• Organizing and managing all phases of the project to ensure its completion on-time• Assembling and coordinating project team members; assigning individual responsibilities• Maintain clients’ effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Confirming successful delivery and sign-offs at projects closure• Ensuring development, releases and testing are managed under Agile Methodologies• Creating stories, translating backlogs into sprints and following up on development releases• Tracking & closing of issues in an Agile-Kanban methodology

• 

  E-Portal Holding

  • Kuwait

  • IT Project Manager

    • Dec 2013 - May 2019
    • Kuwait

    Duties included the following:• Monitor and engage in implementing solutions from initiation to closing phase• Manage software implementation and hardware deployment & delivery of Oracle products• Managing deployment of Oracle middleware, databases & engineered systems• Advanced knowledge of Oracle suite of products and offerings• Design and deployment of application architecture• Providing technical assistance to other PM's throughout all phases of implementation as part of PMO tasks• Supervising technical team members and assigning tasks accordingly• Deep analysis of customer infrastructure and proposing future solutions based on findings• Responsible for the compliance of the organization with Oracle standards and certifications and Platinum Partnership• Overlooking technical requirement gathering and site preparation for Oracle deploymentsOther duties include:• Assisting cloud and on-premise sales, support, and following up of existing business accounts• Conduct technical presentations on design and deployment of proposed systems to assist Sales representatives• Responsible for maintaining a coherent standardized PMO• Advanced knowledge of Oracle Cloud Solutions & Implementations (SaaS, PaaS, IaaS, DaaS)• Responsible for the compliance of the organization with CMMI standards• Following up with customers on opened Oracle Support SRs and assisting in analyzing and closing technical issues

• 

  CRF-Tech Engineering Solutions

  • Qatar

  • Project Coordinator

    • Jul 2012 - Sep 2013
    • Qatar

    Duties included the following:• Design, and implement IT software and hardware solutions• Plan projects in order to accomplish their goals within constraints such as time, cost and agreed quality standards• Schedule tasks, deadlines and milestones for all stake holders and resources Create Gantt charts with detailed chart of milestones for all parties Create estimates for time, cost, risk• Analyzing system requirements to translate client requirements into technical requirements.• Assign responsibilities to team members, and manage deliverables• Understanding the requirements of the project and ensuring work proceeds on-spec• Manage project execution to ensure adherence to budget, schedule, and scope• Coordinate and manage different teams of field techs, subcontractors, service providers, other staff and clients• Attentive and driven to follow through on the smallest details• Constantly monitor and report on the progress of a project• Manage project personnel responsible for implementation of the project tasks, hold and chair regular work meetings, motivate staff, manage conflicts and crises• Able to coordinate multiple projects at a time and work under pressure• Adaptable to challenges and changing environments• Always present self to customer in a positive and professional manner that is consistent with the title of “Project Team Leader”

• 

  KNETCO

  • Kuwait

  • ERP Functional Analyst

    • Aug 2011 - Jun 2012
    • Kuwait

    Duties included the following:• Revised financial modules regarding payables, receivables, general ledger, fixed assets and other functional work flows in the company• Configuring workflows to allow client/application alignment• Prepared functional requirement documents• Work with business teams to gather business requirements, prepare, prioritize and deliver reports for all functional areas and business units across the organization • Co-ordination with technical development team for project initiation, planning & executionOther duties include:• Assist Executive staff with installation, configuration and ongoing usability of desktop computers, peripheral equipment, software, IP telephony solutions, and Audio Visual equipment.• Segregated the IT department’s accounts and purchases from the company• Managed IT Department accounts and purchases and generated profit for the department, while making it a separate entity.• Provided support and Network Troubleshooting to User-Client and high level corporate executives • Handled an IT inventory of over 2000 items including server, desktops, laptops, and other peripherals.

• 

  Reehana General Trading & Contracting

  • Kuwait

  • IT Systems Administrator

    • Jul 2010 - May 2011
    • Kuwait

    Duties included the following:• Connect and set up hardware, load all required software, provide network accounts and passwords as required• Troubleshoot hardware, software and network operating systems• Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogOther duties included:• Management of Employee Salaries• Management of all related bank operations; Deposits, Transactions and withdrawals

• 

  GMA

  • Beirut / Kuwait

  • Accountant / IT Systems Administrator

    • Jan 2010 - Jun 2010
    • Beirut / Kuwait

    Duties included the following:• Provided support and operated on POS systems• Review of daily sales activity and insure uniformity of data between sales and accounts• Troubleshoot and support various networking issues and insured stability of thenetworking environment (IP addressing, User Access accounts)• Coordinated with developer of POS software to troubleshoot and fix issues immediately onthe spot