Experience

• 

  Iraqi Airways

  • Mumbai

  • Chief Security Officer

    • Jul 2017 - Present
    • Mumbai

• 

  Prozone Capital Shopping Centre Ltd. (Empire Mall Pvt. Ltd.)

  • Aurangabad Area, India

  • Asst. General Manager (Operations and Sales)

    • Jan 2014 - Sep 2015
    • Aurangabad Area, India

     Operations, Sales & Security head. Liaising with all tenants / vendors to streamline the process and policies of Mall. Responsible for all activities related to mall operations & events. Sales Head for commercial project – Saral Bazaar & Prozone Trade Centre Deriving strategies for Business Development, Sales & Marketing of residential and commercial projects.  Handling a team for front sales and all back end operations of a commercial project with more than 400 clients Standardizing and managing all the back end sales operations to improve the efficiency and effectiveness.  Tracking and preparing project updates, MIS reports/presentations for management and investors. Retaining clients and solving grievances for healthy long term relationships.  Represent company at various business meets, seminars, events and exhibitions.

• 

  Prozone Capital Shopping Centre Ltd. (Omni Infrastructure Pvt. Ltd.)

  • Indore Area, India

  • Sr. Manager, Sales

    • Sep 2012 - Aug 2013
    • Indore Area, India

• 

  Jet Airways

  • Indore

  • Airport Manager

    • Feb 2006 - Mar 2012
    • Indore

     Airport operation. Guest complaint handling & service recovery. Departmental budgeting & forecasting. Process management & strategic planning. Operational Management. Customer satisfaction. Liaising & coordination with Local authorities for smooth operation. Compliance & quality assurance. Team supervision Administration HR related issues.

• 

  Jet Airways India Ltd.

  • Airport Manager

    • 1994 - 2012

    Jan ’94 to March’ 12 With Jet Airways India Ltd.Feb’ 06 – March’12 at Indore as Airport Manager  Handled 14 flight station with team of more than 150 (Airport services, Security, Engineering and ground handling).  Solely responsible for Operations, quality monitoring, administration, HR related issues.Oct’ 01 – Feb’06 at Nagpur as Station Manager. Responsible for Airport ( Airport services and Security) & City Office ( Sales)Airport OTP, Compliance & quality assurance, safety & security, customer satisfaction and grievance handling Cross utilized station, Multi tasking (customer services and security) City office  Responsible for enhancing the sales Meeting Corporate for signing corporate deals Meeting Travel agents, frequent fliers and key person to promote sales.Aug’ 01 – Oct’01 with Jet Airways, Kolhapur as Airport Manager.Oct’ 00 – June’01 with Jet Airways, Rajkot as Airport Manager.Oct’ 99 – Aug’00 with Jet Airways, Keshod as Airport Manager.Jan’ 94 – Oct’99 with Jet Airways, Mumbai.Job Responsibilities: Identify and determine opportunities by analyzing business needs/gaps in international markets for the company’s creative solutions.  Airport operation. Guest complaint handling & service recovery. Departmental budgeting & forecasting. Process management & strategic planning. Operational Management. Customer satisfaction. Liaising & coordination with Local authorities for smooth operation. Compliance & quality assurance. Team supervision. Training / resource development