Experience

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  Self Employed

  • Ilorin East, Kwara, Nigeria

  • Personal business

    • Jun 2017 - Present
    • Ilorin East, Kwara, Nigeria

    Reaching out to farmers to buy goods produce from farms and sell to the needed consumersPurchasing of all kind of farm produce like cashew nuts, maize and guinea corns, beans and other foods for immediate consumption.Purchasing of palm oil and groundnut oil and the likes to other traders within the country

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  Kwara State Teaching Service Commission

  • Ilorin, Kwara, Nigeria

  • Education Officer

    • Dec 2018 - Present
    • Ilorin, Kwara, Nigeria

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  DOUBLE DECKER BUS TOURS, DUBAI

  • Dubai

  • Customer Sales Rep/Point Controller

    • Jan 2015 - Apr 2017
    • Dubai

    Handle customer inquiries, complaints, billing questions and service requests. Calm aggressive/irate customers, repair trust, locate resources for problem resolution and design best-option solutions. Controls sales process, explanation and gives right ticket needed.Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved an average of 2000 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Maintains high level of cash handling ability and remittance where necessary. Team work actualization in sales target achievement as set by the company and meeting up with individual target for the monthly performance review. Ensured the right information is given at all time and keep to the company terms of operations. Furnishing appropriate way bill information on daily sales achieved and documenting for account update purpose

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  CNSSL : Communication Network Support Service Limited

  • Nigeria

  • Team Lead

    • May 2012 - Oct 2014
    • Nigeria

    Handled inbound/outbound calls to and fro customers of different segment, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for call rates, internet, new products and services launch. Lead team for productive achievement on individual and collective summation. Key Accomplishments: Recognized as “#1 Customer Service Rep” (out of 20 reps in division) monthly. Ranking was based on accuracy, customer service, duration of calls, productivity and availability. Trained new employee on the accuracy, calls handling techniques, the expected pitch and grammar used to best achieve excellent customer service delivery. Responded to questions asked from team mate and helped troubleshoot for resolution where necessary to maximize the productive time limit set by the company Answered to and resolved on one call resolution a minimum of 100 calls in 6 hours all mobile enquiries, products and services, issues and queries called for by the customer. Escalate issues experience and beyond the capacities of the customer agent collectively in a sheet and track at every interval to enhance prompt resolution and giving appropriate feedback to the concern customers. Worked in an environment where vast knowledge sharing on information and telecommunications is achieved to best actualized the needs of the customers. Coped with shift duties on morning, afternoon and night randomly scheduled on weekly basis.