Experience

• 

  Hannaford Supermarkets

  • United States
  • Retail
  • 700 & Above Employee

  • Associate Relations Manager

    • Feb 2018 - Present

  • Assistant Manager of Customer Service

    • May 2017 - Feb 2018

    Moved to a previously held position through a restructuring at store level.

  • Associate Relations Manager

    • Nov 2016 - Apr 2017

    Associate Relations, hiring, training, dispute resolution. Proficient use of Kronos, peoplesoft and Microsoft applications for use in payroll and hiring. Promoting good will and associate recognition through high levels of engagement.

  • Manager of Customer Service

    • Jul 2012 - Nov 2016

    Daily responsibilities include overseeing of overall operation of front end/office/service kiosk. Promoting customer good will by role modeling. Set up and following of break sheets and lane assignments. Maintenance of CALM to maximize customer shopping experience, minimizing lines and providing overall excellent customer service on traditional system as well as queued system. “ Being the difference” to customers and associates alike, by being there, making it easy and adding something to their day. Decision making to suit the needs of the departments during peek times. Knowledge of company standard practices for the entire Customer Service Department. Knowledge of Kronos/MPP for effectively scheduling associates for adequate coverage’s for customer needs as well as associates personal needs. Use of good judgment, problem solving, decision making, delegation of tasks as well as follow up of tasks for efficient performance of the department. Training of new associates and coaching of all associates to develop them to maximize to their full potential. Handling of confidentials, violations, steps and reviews. Effectively completing payroll in Kronos system, generation and completion of impact reports and payroll reports for Store and District Managers. Practicing and promoting Power of You behaviors. Instruction of Power of You classes. Trained in back up ARM functions in the absence of store ARM. These functions include but are not limited to confidentiality, interviews, payscale review, orientations, hiring in people soft, Kronos functions. Advocating for associates with matters either work/personal or departmental related. Webinar trained on the new VTA system that is just coming back on line for use by ARM’s. Knowledge of many policies and procedures associated with the role.

  • Assistant Manager of Customer Service

    • Nov 2009 - Jul 2012

    Daily responsibilities include overseeing of overall operation of front end/office/service kiosk. Promoting customer good will by role modeling. Set up and following of break sheets and lane assignments. Maintenance of CALM to maximize customer shopping experience, minimizing lines and providing overall excellent customer service on traditional system as well as queued system. “ Being the difference” to customers and associates alike, by being there, making it easy and adding something to their day. Decision making to suit the needs of the departments during peek times. Knowledge of company standard practices for the entire Customer Service Department. Knowledge of Kronos/MPP for effectively scheduling associates for adequate coverage’s for customer needs as well as associates personal needs. Use of good judgment, problem solving, decision making, delegation of tasks as well as follow up of tasks for efficient performance of the department. Training of new associates and coaching of all associates to develop them to maximize to their full potential. Handling of confidentials, violations, steps and reviews. Effectively completing payroll in Kronos system, generation and completion of impact reports and payroll reports for Store and District Managers.

  • Full Time Service Leader

    • Sep 2009 - Nov 2009

    Daily responsibilities included overseeing of front end. Set up and following of break sheets and lane assignments. Maintenance of CALM to maximize customers shopping experience, minimizing lines and providing overall excellent customer service. Being the difference to customers and associates alike by being there, making it easy and adding something to their day. Decision making to best suit our needs at busy times. Maintaining audits, doing pickups and making change for cashiers.

  • Part Time Service Leader

    • Mar 2009 - Sep 2009

    Daily responsibilities included overseeing of front end. Set up and following of break sheets and lane assignments. Maintenance of CALM to maximize customers shopping experience, minimizing lines and providing overall excellent customer service. Being the difference to customers and associates alike by being there, making it easy and adding something to their day. Decision making to best suit our needs at busy times. Maintaining audits, doing pickups and making change for cashiers.

  • Night Crew Associate

    • Dec 2008 - Mar 2009

    Responsibilities included stocking of both live freight and re-pack. Maintaining/correcting counts of merchandise for CAO. Ordering of merchandise when and where needed. Blocking of aisles. Helping set up aisles for easier inventory counts. Helping overnight cashier when needed.

  • Bookkeeper and Customer Service Center

    • Jul 2001 - Mar 2009

    Responsibilities included excellent customer service - answering of questions, running lottery, doing refunds, Western Union, money orders and AMEX payments. Cashing up office, counting and resetting of tills for the next day. Doing audits, loans, pick ups for the front end.

• 

  DBA TLHack

  • Mechanicville NY

  • Sole Proprietor

    • Nov 1999 - Feb 2014
    • Mechanicville NY

    I was self employed dabbling in mortgage origination, processing of mortgage loans and expanded into real estate. Had both my realtors license and notary commission. As an independent contractor I am considered self employed. Responsibilities include running of credit reports. Qualification of...