Experience

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  Cigna

  • Sr. Knowledge Management Advisor

    • Feb 2022 - Aug 2023

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  Delaware North

  • Buffalo, New York

  • IT Knowledge Manager

    • Sep 2019 - Aug 2021
    • Buffalo, New York

    IT Knowledge Manager

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  M&T Bank

  • M&T Center

  • Process Learning Lead

    • Jul 2018 - Aug 2019
    • M&T Center

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  M&T Bank

  • Buffalo, New York

  • IT Change Control Manager

    • Jun 2017 - Apr 2018
    • Buffalo, New York

    Manage the Change Request process for IT changes needed for applications that reside on SQL or Oracle platforms.

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  New York Power Authority

  • Buffalo/Niagara, New York Area

  • Knowledge Management Consultant

    • Apr 2016 - Apr 2017
    • Buffalo/Niagara, New York Area

    Promoting Knowledge Management concepts that are aligned with NYPA's strategic goals. An effort to build integrated knowledge practices that collect and enable the workforce to locate information more quickly and efficiently. Developed and launched the transitioning employee knowledge capture program, designed to streamline the on-boarding process. Designing tools and strategies that enable the capture of simple as well as deep dive lessons learned. Specialties: Knowledge Management, Change Management, building taxonomies, advanced search concepts, cloud document management strategies and search, Sharepoint Portal technology (2.0 and 3.0), SP2010 and 2013 collaboration technologies, Nintex Forms, Recommind Enterprise Search, Plumtree Portal.

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  Nixon Peabody LLP

  • Buffalo/Niagara, New York Area

  • Knowlege Change Management Program Lead

    • May 1989 - Apr 2016
    • Buffalo/Niagara, New York Area

    As a member of the Knowledge Services Team, supported practice areas and administrative groups, in all 21 offices, promoted KM, process improvement, and change management concepts. Managed/developed content, trained content owners to keep the firm's Sharepoint portal and collaboration space fresh. Stakeholder/project owner support to gatherand build collaboration sites to streamline communication, improve processes, implement matter/deal management concepts/tools and promoted knowledge sharing. Provided solutions that promote more efficient processes for managing litigation matters and transactional deals. Established consistent protocols for managing information that were focused on time and cost reduction. Liaisoned between IT developers and client to gather and convey requirements for SharePoint tools/web parts.Communicated, educated and transitioned users to the NetDocuments cloud based document management repository. Changed user behavior and increased the understanding of the tools available to improve workflows and increase productivity. Strategic planning for upgrading the firm’s portal and build out the MySite concept.At Nixon Peabody, we see 21st century law as a tool to help shape our clients’ futures. We are constantly thinking about what is important to our clients now and next so we can foresee obstacles and opportunities in their space and smooth the way. We ensure they are equipped with winning legal strategies as they navigate the exciting and challenging times we live in. We work together to handle complex challenges in litigation, real estate, corporate law, intellectual property and finance anywhere in the world.