Experience

• 

  Canon Emea

  • United Kingdom
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Area Service and Support Manager

    • Dec 2019 - Present
    • Israel

• 

  HP

  • Service Delivery Manager

    • 2009 - Apr 2019

    Commercial Service Delivery Manager for Israel; Consumer Support Country Manager for Israel and Balkan Countries • Overall responsibility for postsales support and services in various countries. Working in accordance to high quality and efficiency standards and metrics as expected from a global market leader. Managing ongoing monitoring; Development and Implementation of Continuous Improvement processes. • Strategic customers and suppliers management • Managing Service Partners and annual service contracts totaling Millions of U$D. Determination, maintenance and enhancement of processes towards operational efficiency; regular monitoring of CSat (Customer Satisfaction) and Operational KPIs (Key Performance Indicators); responsible for improvement plans; presentation and training of service programs; onboarding; management payments and disengagement processes. • Planning and implementing processes which contributed to cost decrease of 35% and Customer satisfaction improvement of 30%. • Determining service policy and country support mix strategy and support/service programs in different markets in cooperation with sales in the country and abroad. Leveraging business opportunities which helped to increase the Company's market share.

  • Learning and Development Manager for Graphics Solutions Business

    • 2003 - 2009

    • Created and implemented strategic Human Resources development plans in accordance with Worldwide business units strategic prioritized business needs and objectives. • Managed a training development team; Identified and created training solutions; Managed long term Global Training and Development Projects including leadership development programs, employees onboarding, training and implementing Kaizen and Lean Sigma; Managed 1 Million U$D annual budget. • Mentored managers in determining personal development programs for themselves and their employees. • Lead the implementation of strategy for developing employees in TCP (Technical Career Path).

• 

  Applied Materials

  • United States
  • Semiconductor Manufacturing
  • 700 & Above Employee

  • Product Planning and Control Manager ; System QA Manager; SW Customer Support Manager

    • 1998 - 2003

    Product Planning and Control Manager • Program planning and control for the development of an advanced, new product line. • Lead PDP (Product Development Process) in R&D and in product transition from development to manufacturing, including analysis and definition of required supporting information systems and their implementation. • Established, recruited and managed SQA group and procedures to assure system quality, reliability and serviceability. Lead Integration, Alpha and Beta Testing while Managing Software Release Process. Software Customer Support Manager • Responsible for software support in one of the company’s main products. • Established service procedures and defined a supporting information system which clearly followed roles definitions and escalation flow within the service chain and with R&D. • Defined and implemented an information system to ease future problems solving. Defined and implemented process for Software release. • Strategic customers management.

• 

  Lannet

  • Computer Networking
  • 1 - 100 Employee

  • Marketing Engineer - Technical Support

    • 1994 - 1998
    • Israel

    • Pre-sales and Post-sales support of marketing personnel and strategic customers on company solutions • Proposed solutions to customers’ needs while building long-term professional relationships. • Prepared and presented technical and marketing material to company’s representatives as well as to potential and existing customers in Israel and abroad.

• 

  DEC - Digital Equipment Coorporation

  • Israel

  • Senior Education Specialist

    • 1989 - 1993
    • Israel

    Senior Education Specialist; Curriculum Manager; Awarded Prize of Excellence - 1991