Experience

• 

  Canon EMEA

  • Israel

  • Area Service and Support Manager

    • Dec 2019 - Present
    • Israel

• 

  HP

  • Service Delivery Manager

    • 2009 - Apr 2019

    Commercial Service Delivery Manager for Israel;Consumer Support Country Manager for Israel and Balkan Countries• Overall responsibility for postsales support and services in various countries.Working in accordance to high quality and efficiency standards and metrics as expected from a global market leader. Managing ongoing monitoring; Development and Implementation of Continuous Improvement processes.• Strategic customers and suppliers management• Managing Service Partners and annual service contracts totaling Millions of U$D.Determination, maintenance and enhancement of processes towards operational efficiency; regular monitoring of CSat (Customer Satisfaction) and Operational KPIs (Key Performance Indicators); responsible for improvement plans; presentation and training of service programs; onboarding; management payments and disengagement processes.• Planning and implementing processes which contributed to cost decrease of 35% and Customer satisfaction improvement of 30%.• Determining service policy and country support mix strategy and support/service programs in different markets in cooperation with sales in the country and abroad. Leveraging business opportunities which helped to increase the Company's market share.

  • Learning and Development Manager for Graphics Solutions Business

    • 2003 - 2009

    • Created and implemented strategic Human Resources development plans in accordance with Worldwide business units strategic prioritized business needs and objectives. • Managed a training development team; Identified and created training solutions; Managed long term Global Training and Development Projects including leadership development programs, employees onboarding, training and implementing Kaizen and Lean Sigma; Managed 1 Million U$D annual budget.• Mentored managers in determining personal development programs for themselves and their employees. • Lead the implementation of strategy for developing employees in TCP (Technical Career Path).

• 

  Applied Materials

  • Product Planning and Control Manager ; System QA Manager; SW Customer Support Manager

    • 1998 - 2003

    Product Planning and Control Manager• Program planning and control for the development of an advanced, new product line. • Lead PDP (Product Development Process) in R&D and in product transition from development to manufacturing, including analysis and definition of required supporting information systems and their implementation.• Established, recruited and managed SQA group and procedures to assure system quality, reliability and serviceability. Lead Integration, Alpha and Beta Testing while Managing Software Release Process.Software Customer Support Manager • Responsible for software support in one of the company’s main products. • Established service procedures and defined a supporting information system which clearly followed roles definitions and escalation flow within the service chain and with R&D.• Defined and implemented an information system to ease future problems solving. Defined and implemented process for Software release.• Strategic customers management.

• 

  Lannet

  • Israel

  • Marketing Engineer - Technical Support

    • 1994 - 1998
    • Israel

    • Pre-sales and Post-sales support of marketing personnel and strategic customers on company solutions • Proposed solutions to customers’ needs while building long-term professional relationships. • Prepared and presented technical and marketing material to company’s representatives as well as to potential and existing customers in Israel and abroad.

• 

  DEC - Digital Equipment Coorporation

  • Israel

  • Senior Education Specialist

    • 1989 - 1993
    • Israel

    Senior Education Specialist; Curriculum Manager;Awarded Prize of Excellence - 1991