Experience

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  Johns Hopkins University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Medical Office Coordinator

    • Apr 2021 - Present

    Performs scheduling and pre-authorizations for minor procedures.Discusses patient charges, if appropriate, with patients and/or patients' families. Refers patient to appropriate office if financial counseling is necessary.Assists with basic insurance and third-party queries and explains payment policies. Assists with back office duties to ensure consistent patient flow.Maintains familiarity with various types of medical insurance to explain these plans.Ensures third-party payment by working with insurance companies and patients to obtain necessary referrals, pre-certifications, authorizations, etc., (for the professional fee as well as hospital charges).Works with social worker to assist patients in need. Provides backup coverage for front desk to include answering telephones, message retrieval and patient scheduling.Coordinates visits either within the department or between several departments.Registers patients for clinical appointments using computerized database.Collects time of service payments, issues receipts, and prepares cash settlement records.Operates personal computer to access e-mail, electronic calendars, and other basic office support software.Coordinates with other office staff about any appointments/surgeries to be rescheduled, handles rescheduling of appointments as needed, and follows-up to ensure all appointments are rescheduled.Perform other duties as required.May perform duties of a sensitive and confidential nature.

  • Patient Service Coordinator

    • Mar 2018 - Apr 2021

    Managed patient encounters. Execute patient scheduling, pre-registration, check in and check out. Reconcile billing issues. Demonstrate a mature and professional attitude while responding to the needs of both patients and physicians

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  Baltimore Data Capture Center

  • Essex, Maryland

  • Data Entry Operator

    • Feb 2010 - Sep 2010
    • Essex, Maryland

    Captured and entered data by compiling and sorting information from scanned images of the 2010 Census form.Utilize computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information as requested. Edited and perform...

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  Verizon

  • Rosedale, Maryland

  • Administrative Operations

    • Jun 2007 - Sep 2009
    • Rosedale, Maryland

    Scheduled and monitored telecommunication service installations for residential and commercial sites.Managed and maintained the installation schedule and provided route information to field operation associates.Dispatched eight jobs per tech on a daily basis, while communicating with clients, tec...

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  CoStar Group

  • Columbia, Maryland

  • Research Assistant

    • Nov 2006 - Jun 2007
    • Columbia, Maryland

    Compile and verify data from across the country to proactively track ownership, availability, sale and lease of commercial property.Obtained an accurate database of real estate inventory and conducted up to twenty or more daily interviews to brokers, developers, investors and other real estate pr...

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  Monumental Life Insurance

  • Career Agency Service Team Leader

    • Aug 2000 - Jun 2006

    Supervised a team of customer service representatives by monitoring calls, providingperformance evaluations and handling all policy infractions.Coached employees to establish suitable goals, action times and time lines.Conducted analysis and designed reports to track staffing needs and propose re...