Experience

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  Panoramic Gourmet AG

  • Suíça

  • Crew Member

    • Jul 2023 - Present
    • Suíça

    Varied and interesting work in an exciting and lively working environment where being joyful, caring, attentive and with excellent customer service is an asset! The international and multicultural environment within the staff and the customers makes this job an exciting place to be!Sale of drinks, snacks and souvenirs as well advising guests on our offer, daily invoicing and debt collect is our main role!! But the the most thrilling moment is The French Style Service where we have to balance the food platters with the train movement! Lovely to watch the guest reaction to this.

• 

  Santogal

  • Agualva, Lisbon, Portugal

  • Commercial Secretary

    • May 2019 - Jun 2022
    • Agualva, Lisbon, Portugal

    As a part of this job role, I efficiently managed and prioritised time-sensitive administrative tasks, including tracking car arrivals, managing warranties, updating vehicle locations for Citroen, Kia, and Peugeot, and handling sales documentation along with invoice processing.One of my key tasks was to oversee comprehensive fleet services, covering aspects such as fines, unpaid tolls, car insurance, mechanical issues, and arranging test drives.My notable outcomes for this role include the following:• Earned commendation from the organisation in the newsletter for delivering exceptional performances.• Demonstrated exceptional skills in time management and multitasking, ensuring effective completion of day-to-day tasks amidst constant email and phone communications.• Successfully assumed full accountability for fleet services, resulting in seamless operations and reducing incidences of fines, unpaid tolls, and mechanical issues.Earned a merit-based salary increase within the first month as a commercial secretary, credited to the eagerness to learn and exceptional commitment.•Enhanced team productivity by developing and implementing useful strategies, including mapping systems.

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  Portway - Handling de Portugal S. A.

  • Lisbon and Faro Airport, Portway, Handling De Portugal | Faro, Servisair Portugal SA

  • Senior Customer Service Agent | Customer Service Agent | Junior Customer Service Agent

    • Mar 2004 - May 2019
    • Lisbon and Faro Airport, Portway, Handling De Portugal | Faro, Servisair Portugal SA

    During these tenures, I facilitated employee training programs, focusing on efficiency, customer orientation, and team collaboration to enhance service standards.It was me who ensured comprehensive support to airline/airport clientele, managing a variety of issues, including flight delays, lost/overweight baggage, and document loss, by utilising skills of empathy and patience in high-stress scenarios.Furthermore, I stepped into supervisory roles for boarding teams during peak seasons, maintaining rigorous standards of timeliness and problem-solving to ensure seamless operations.Below listed are some of my achievements within this role:• Received acclaim for dedication, commitment, and loyalty, significantly contributing to the company's mission and values.• Implemented a cost-reducing strategy at the check-in point, involving a specially designed form, contributing to substantial operational savings.