Experience

• 

  RadiFi Credit Union (Formerly known as Jax Federal Credit Union)

  • United States
  • Banking
  • 1 - 100 Employee

  • Member Success Supervisor

    • Jun 2020 - Present

  • Collections Supervisor

    • Jun 2020 - Jun 2023

• 

  Jax Federal Credit Union

  • MSR Supervisor

    • Oct 2019 - Mar 2020

• 

  Coastline Federal Credit Union

  • Jacksonville, Florida

  • Branch Supervisor

    • Nov 2016 - Oct 2019
    • Jacksonville, Florida

• 

  ABNB Federal Credit Union

  • Virginia Beach, Virginia

  • Bilingual Relationship Manager I

    • Aug 2014 - Jul 2016
    • Virginia Beach, Virginia

    Branch Manager oversaw a branch team consisting of one branch supervisor, two teller representatives and two memberservice representatives.Recommended loan approvals and denials based on customer loan application reviews.Developed and maintained relationships with local business owners & real estate agents.Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act.Created reports on deteriorating trends and fiscal year end losses.Maintained confidentiality of bank records and client information.

• 

  Navy Federal Credit Union

  • Virginia Beach, Virginia

  • MSR III

    • Dec 2011 - Aug 2014
    • Virginia Beach, Virginia

    Assessed clients' financial situations to develop strategic financial planning solutions.Analyzed, researched, and resolved problems and discrepancies related to member accounts/loans.Assisted members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications.Counsel current and prospective members about Navy Federal's products and services.Ensure cash and other negotiable instruments were handled properly.Identified opportunities to cross service products and increase product penetration.Performed platform banking functions.Understood and complied with federal and other regulations relating to financial products and services.Assisted with Branch Office vault opening, closing and balancing procedures.Served as the Branch Office ATM vault custodian.

• 

  First South Financial Credit Union

  • Bartlett,TN

  • Assistant Vice President

    • Sep 2009 - May 2011
    • Bartlett,TN

    Assistant branch Manager supervised all branch activities and operations.Advised and assisted members with loans tailored to their particular financial needs. Achieved designation as senior loanand sales specialist.Ensured proper control of individual and team member accountability of cash handling. Maintained confidentiality of bank records and client information.Received superior customer service satisfaction scores for three consecutive quarters.Originated, reviewed, processed, closed and administered customer loan proposals.Developed and maintained relationships with local businesses within the radius of the branch. Performed on-site visits to special employee groups and presented the benefits of membership with the credit union. Performed many member appreciation functions at the branch.

• 

  Five County Credit Union

  • Financial Resolutions Specialist

    • Sep 2006 - May 2009

    Interviewed credit union members and assisted them with accurate financial resolutions to collection issues. Obtained credit checks for delinquent members. Collected on and resolved all returned checks for the credit union. Implemented new collection procedures to collect unresolved items in order to prevent loss to the credit union. Successfully collected on several charged off returned checks.

• 

  State National Companies

  • Account Service Representative

    • Oct 2002 - May 2006

    Communicated with clients, borrowers, insurance agents, and insurance companies to verify adequate insurance coverage was obtained and maintained.Reviewed past due premiums on accounts and collected premiums as needed.Maintained a high level of professionalism with clients, both internal and external.Strict adherence to company policies, procedures and confidentiality involving sensitive financial records of the borrowers.

• 

  American General

  • Customer Service Representative

    • Oct 2000 - Dec 2001