Experience

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  Surveillance International, LLC

  • Sunrise, Florida, United States

  • Finance/HR/Logistics/AR/AP

    • Dec 2015 - Present
    • Sunrise, Florida, United States

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  Towne Bank

  • Electronic Banking Project Consultant

    • Aug 2015 - Dec 2015

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  Bank of Hampton Roads

  • Elizabeth City, NC

  • AVP, Branch Operations Manager and System Administrator

    • May 2014 - Jan 2015
    • Elizabeth City, NC

    The liaison between Retail Banking and the Training Department to facilitate communication and dissemination of materials related to the programs under the Operations Department. Along with providing teller and platform operational support to the branches while continuing to support the Bank’s core deposit and loan systems. Create policies and procedures for Retail Banking. Work with Human Resources with employee issues, researching and resolving including disciplinary actions and terminations. Along with many other duties.

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  Hampton Roads Bankshares

  • AVP, Operations Project Manager and Systems Administrator

    • May 2013 - May 2014

    Work with the Human Resources Training Coordinators to develop training materials, assist with training (as needed) and/or support training staff on any implemented updates, upgrade or core application modification.Work with Human Resources with employee issues, researching and resolving including discplinary actions and terminations.Responsible for the daily administration of the Bank’s core deposit systems to include daily functionality, troubleshooting system problems, facilitating and coordinating updates with the IT Department and communication of those updates/enhancements to the Branch Team.Work closely with the Risk Management and Compliance Departments to establish and maintain adequate controls to ensure regulatory compliance and industry best practices. Complete Business Unit Risk Assessments to include components of the core applications and work with the Director of Operations to update, identify and mitigate risks as needed.Member of the Bank’s Risk CommitteeMember of the Change Management CommitteeFacilitate projects for the Operations Departments as assigned by the Project Management Office. Coordinate resources, policies and procedures and work with the project team to ensure project success.

  • AVP, Senior Training Specialist, AAP

    • Sep 2009 - May 2013

    Assisting in other areas of the Human Resources as needed (i.e. administered employee relations, coaching, training, developing employees, terminations, EEO reporting, adminstered benefits, etc.) for 300-700 peopleProvides training to new and existing employees in the use of Company systems, equipment, methods, policies, procedures, customer service, cross-selling, and effective and accurate processing of customer account transactions, products and services. Facilitates educational workshops, one-on-one training sessions, webinars, and on-line training sessions.Liaises with other departments to gain knowledge and monitor changes in policies, procedures, regulations, and technology in order to provide consistent and effective technical training.Manages the technical training schedule to meet the demands of the branches and other company employees.Assists in the development of programs. Evaluate and determine instructional methods such as: individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.Assists in the development of teaching aids including workbooks, demonstration models, multimedia, visual aids, role-play scripts, computer tutorials, and reference materials.

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  Gateway Bank

  • Norfolk, Va

  • Deposit Operations Manager

    • May 2007 - May 2009
    • Norfolk, Va

    Operational manager for 15+ employees Administered employee relations for my departments (i.e. interviewing, hiring, coaching, conseling, termination, etc.) Manages employees to optimize efficiency and productivity, interview and hire job candidates, establish performance standards, perform employee evaluations, identify and develop career opportunities for team members.Managed day to day functions through a bank mergerResearches, analyzes, develops, implements, and maintains financial institution operating procedures as they relate to deposit operations.Evaluates access and controls to systems, applications, data, and information for areas of responsibility.

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  Gateway Bank and Trust

  • North Carolina

  • Regional Branch Operations Manger

    • Jan 2005 - Mar 2007
    • North Carolina

    Operational support for all 14 NC branches Administered HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, HR records management, HR policies development and legal compliance.Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Open all new branchesAssist with new projects, systems, etc.Assist branches with internal audits/ branch reviewsContinuous training/ Meetings

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  Central Carolina Bank

  • Financial Service Advisor

    • Feb 2002 - Aug 2003

    Platform duties (i.e. Open accounts, handle customer issues/concerns, IRA's, reconciled customer accounts, etc).Teller duties (i.e. Deposits, ATM, Vault, Cashing Checks, etc.)Branch duties (i.e. Audits, Compliance, etc)

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  Lowe's Companies, Inc.

  • Texas

  • Human Resources Manager/ Zone Manager

    • Apr 1994 - Jun 2000
    • Texas

    Human Resources- for store of 90-120 employeesProvided written case summaries, decisions and recommendations for employee dispute resolution.Directed investigations of employee relations problems.Managed training programs regarding major policy changes and sexual harassment rules and guidelines.Provided guidance and counseling to management and employees in company procedures and policies.Directed investigation of EEOC claims and associate complaints and disputes.Provided counseling to associates and management on HR policy and procedure interpretation.Reviewed and made decisions regarding employee disciplinary actions.Directed employee relations management for discrimination and harassment allegations.Conducted all exit interviews for voluntary terminations.Retail Manager of multiple departments