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Tammer Elshahawi

Service Delivery Manager at Intertec Systems
Intro Book
Tammer Elshahawi, a seasoned IT professional with 7+ years of experience, holds a Bachelor's Degree in Economics from Helwan University, with expertise in Data Center, CCNA, ITIL, and languages including English, Arabic, and German.
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Location
Abu Dhabi Emirate, United Arab Emirates, AE
Languages
  • English Full professional proficiency
  • Arabic Native or bilingual proficiency
  • German Limited working proficiency
  • Italian Elementary proficiency
Skills
  • Data Center
  • Ccna
  • Itil
  • Wan
  • Pre Sales
  • Show all
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Bio

Generated by
Topline AI
Tammer Elshahawi is a seasoned IT professional with extensive experience in service delivery management, IT operations, and vendor management. Holding a Bachelor's Degree from Helwan University Cairo, Tammer has developed a strong foundation in economics, management, and information science. With a versatile skill set encompassing data centers, networking, and telecommunications, Tammer has successfully managed large-scale IT projects, including those at Intertec Systems and WAVZ for Digital Transformation. Certified in various areas, including Nano Tips to Speak Up in Meetings, SharePoint Online Essential Training, and DevOps Foundation Certification, Tammer brings a unique blend of technical expertise and leadership skills to the table. Throughout his career, Tammer has demonstrated a commitment to ongoing learning and professional development, with recent certifications in Cybersecurity, Six Sigma, and Cloud Computing. His proficiency in multiple languages, including English, Arabic, and Italian, enables him to effectively communicate with diverse stakeholders. With a proven track record of delivering high-quality IT services and solutions, Tammer is well-equipped to drive business growth and success in various industries. As a seasoned IT professional, Tammer is adept at navigating complex IT environments, identifying opportunities for improvement, and implementing strategic solutions to drive business outcomes. His expertise in IT service management, network administration, and cloud computing makes him a valuable asset to any organization seeking to enhance its IT capabilities.

Credentials

  • Nano Tips to Speak Up in Meetings with Shadé Zahrai
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • SharePoint Online Essential Training: The Basics
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • PowerPoint Data Visualization: High-Impact Charts and Graphs
    LinkedIn
    Jul, 2023
    - Apr, 2026
  • Communicating as a Leader Nano Tips with Jessica Chen
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • (ISC)2 Certified in Cybersecurity (CC) Cert Prep
    LinkedIn
    May, 2023
    - Apr, 2026
  • Six Sigma Foundations
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • Six Sigma: Green Belt
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • Leading Others Effectively
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Leading with Vision
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • What Is a PMO?
    LinkedIn
    Apr, 2022
    - Apr, 2026
  • Outsourcing Fundamentals
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • Outsourcing Management
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • The Outsourced Environment
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Oct, 2020
    - Apr, 2026
  • Baseline: Data, ML, AI
    Qwiklabs
    Apr, 2020
    - Apr, 2026
  • Baseline: Infrastructure
    Qwiklabs
    Apr, 2020
    - Apr, 2026
  • BigQuery Basics for Data Analysts
    Qwiklabs
    Apr, 2020
    - Apr, 2026
  • Cloud SQL
    Qwiklabs
    Apr, 2020
    - Apr, 2026
  • DevOps Essentials
    Qwiklabs
    Apr, 2020
    - Apr, 2026
  • Google Cloud Essentials
    Qwiklabs
    Apr, 2020
    - Apr, 2026
  • Security & Identity Fundamentals
    Qwiklabs
    Apr, 2020
    - Apr, 2026
  • SAP ERP Essential Training
    LinkedIn
    Aug, 2019
    - Apr, 2026
  • Identify and Investigate Cybersecurity Threats
    IBM
    Jun, 2019
    - Apr, 2026
  • DevOps Foundation Certification
    DevOps Institute
    Nov, 2017
    - Apr, 2026
  • Bluemix Essentials
    IBM
    Feb, 2017
    - Apr, 2026
  • Node-RED: basics to bots
    IBM
    Feb, 2017
    - Apr, 2026
  • Prince2 Foundation
    AXELOS Global Best Practice
    Feb, 2017
    - Apr, 2026
  • ITILv3 Foundation
    AXELOS Global Best Practice
    Jan, 2017
    - Apr, 2026
  • Ethical Hacking & Penetration Testing
    Udemy
    Dec, 2014
    - Apr, 2026
  • Data Center Associate Path
    Schneider Electric
    Oct, 2014
    - Apr, 2026
  • edX Honor Code Certificate for Introduction to Linux
    edX
    Aug, 2014
    - Apr, 2026
  • CCNA
    Cisco
    May, 2010
    - Apr, 2026
  • Oracle Cloud Infrastructure Foundations 2020 Certified Associate
    Oracle
    Apr, 2020
    - Apr, 2026
  • Scrum Master Certified (SMC)
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
    Mar, 2019
    - Apr, 2026
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
    Mar, 2019
    - Apr, 2026
  • Cloud App Developer
    IBM
    Feb, 2017
    - Apr, 2026
  • Baseline: Infrastructure
    Qwiklabs

Experience

  • Intertec Systems
    • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    • Service Delivery Manager
      • Dec 2023 - Present
      • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

  • WAVZ for Digital Transformation
    • Cairo, Egypt
    • Service Delivery Manager
      • Apr 2022 - Jan 2024
      • Cairo, Egypt

  • techteam
    • Giza, Al Jizah, Egypt
    • Service Delivery Manager
      • Jun 2020 - Apr 2022
      • Giza, Al Jizah, Egypt

      I'm the Service Delivery Manager for a Start-Up that is mainly offering outsourced IT services for our clients, and my role is to manage and optimize clients' ongoing IT operations, IT assets, DRPs, and users support requests.The total no. of users is 800+, on the other hand, I handle the project management aspects and the vendor management whenever needed for both local and international partners.

  • Perfect Technology ME
    • Giza Governorate, Egypt
    • Technical Services Manager
      • Jan 2013 - May 2020
      • Giza Governorate, Egypt

  • Vizocom
    • Dubai, UAE - Basrah, Iraq
    • IT Project Manager
      • Sep 2014 - Oct 2015
      • Dubai, UAE - Basrah, Iraq

  • Perfect Technology - ME
    • Al-Madinah Governorate, Saudi Arabia
    • Technical Consultant
      • Dec 2009 - Dec 2012
      • Al-Madinah Governorate, Saudi Arabia

  • Digital Solutions Provider
    • Jeddah Governorate, Saudi Arabia
    • Systems Integration Engineer
      • Feb 2008 - Dec 2009
      • Jeddah Governorate, Saudi Arabia

  • Dyar Hotels & Resorts
    • Saudi Arabia
    • IT Manager
      • May 2001 - Dec 2007
      • Saudi Arabia

  • Holiday Inn Resort, Sharm Elsheikh
    • South Sinai Governorate, Egypt
    • Asst. IT Manager
      • Jan 2000 - Apr 2001
      • South Sinai Governorate, Egypt

  • "EMPEROR DIVERS" FOR DIVING ACTIVITIES
    • South Sinai Governorate, Egypt
    • Accountant & Company Representative
      • Oct 1998 - Dec 1999
      • South Sinai Governorate, Egypt

Education

  • 1994 - 1998
    Helwan University Cairo
    Bachelor’s Degree, Economics, Accounting, Finance, Marketing, Information Science
  • 1991 - 1994
    Ismail Elqabani Secondary School
    Egyptian High School, Science & Mathematics

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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