Experience

• 

  DHL Aviation (UK) Limited

  • London Area, United Kingdom

  • ULD Coordinator

    • Apr 2022 - Present
    • London Area, United Kingdom

• 

  Sheraton Heathrow Hotel

  • United Kingdom
  • Hospitality
  • 1 - 100 Employee

  • Food And Beverage Supervisor

    • Jan 2018 - Apr 2022

    • Managing daily activities at the bar, restaurant & room service• Updating and maintaining restaurant revenue and covers logs• Managing a team of 10 to ensure high quality of service• Managing stock to ensure constant supply of tableware and stationery• Analyzing guest feedback and satisfaction score• Acknowledging and handling guest complaints• Train and coaching new joiners

  • Food and Beverage Associate

    • Jul 2016 - Dec 2017

    • Working in all F&B outlets viz. the bar, restaurant and room service• Experienced in dealing with guests and delivering exceptional service• Managing groups at the restaurant especially for delayed flights

• 

  White Horse Pub & Restaurant

  • London, United Kingdom

  • Guest Service Associate

    • Nov 2011 - Jun 2016
    • London, United Kingdom

    • Filling up for Chefs in their absence• Responsible for delivering and promoting customer satisfaction

• 

  Transport Restaurant Heathrow

  • London, United Kingdom

  • Guest Services Associate

    • Oct 2009 - Nov 2011
    • London, United Kingdom

    • Food preparation, serving customers at meal times and cleaning down after service

• 

  Staromizuncka school

  • Ivano-Frankivsk Region, Ukraine

  • Primary School Teacher,Ukraine

    • Aug 1995 - Aug 2001
    • Ivano-Frankivsk Region, Ukraine

    • Teaching a variety of subjects to children aged 6 to 9 years