Experience

• 

  Getta Burger

  • Australia

  • Manager

    • Feb 2023 - Present
    • Australia

• 

  Retail Food Group

  • Australia
  • Retail
  • 400 - 500 Employee

  • Store Manager

    • Sep 2022 - Feb 2023

  • Multi Site Manager

    • May 2022 - Sep 2022

  • Store Manager

    • Nov 2021 - May 2022

    >Coached Team to deliver excellent customer service. Pushing plus ones and loyalty with every transaction. > Coached supervisor to complete accurate ordering, also coach team correct receive order processes ie. temps, missing items, incorrect items, damaged items.> Coached team on operational efficiencies.

• 

  Nando's Australia & New Zealand

  • Australia
  • Hospitality
  • 700 & Above Employee

  • Patrao/ Restaurant manager

    • Jul 2019 - Nov 2021

    > Lead and developed my team to achieve set targets. In turn reaching bonus consistently.> Facilitated safety meetings quarterly and coached team to have safety top of mind always. Also empowered my managers and shift supervisors to facilitate parts of the meetings. > Coached managers on how to write an effective roster within the set targets. > Coached managers on how to count and enter accurate stocktake data autonomously > Empowered and approved my managers to implement extra cleaning checklists.

  • Assistant Manager

    • Sep 2017 - Jul 2019

    > Assisted Patrao with accurate count and data entry of stock takes. Implemented procedures to minimise waste. > Assisted with writing rosters ensuring targets were met. > Consistently achieving bonus for exceeding set targets> Assisted Patrao with recruitment and training of new crew.

  • Multi-site Manager

    • Jan 2017 - Aug 2017

    > Facilitated training courses for our new managers> Lead recruitment for 3 stores > Succession planning within the 3 stores> Lead and developed a team of 70+ staff> Took part in the acquisition of our franchise partner’s store. > Coordinated our Peri Perks Events for the NT.

  • Training Coordinator (Secondment)

    • Oct 2016 - Dec 2016

    > Evaluated and signed off on new management.> Trained new Restaurant Manager's and Buisness Development Manager.> Involved in bulk recruitment sessions. > Facilitated training classes to newly appointed management.

• 

  Red Rooster

  • Australia
  • Restaurants
  • 700 & Above Employee

  • Quality Assurance Auditor

    • Mar 2012 - Jun 2014

    > Gave recognition to high achievers, but also ongoing constructive feedback to restaurant’s needing to improve standards and operational efficiencies.> Built strong working relationships with Franchise partners and Store management teams.> Worked with Franchisee to identify potential in management teams to advance training and development.> Planned restaurant visits 3 months in advance and successfully managed interruptions to assure audits were completed within the quarterly timetable.

  • Restaurant Manager/Training Restaurant Manager.

    • 2009 - Mar 2012

    > Hired, trained and development managers and crew to a very high standard.> Improved stock loss from 5% to under 1% through restaurant organisation and daily/weekly stock takes.> Improved speed of service to an average of 2.5 minutes (company target 3 minutes), with product quality at a high standard.> Achieved a Quality assurance audit result of 89%> Successfully trained and developed new management for company stores.

• 

  Red Rooster

  • Cashier, Multi-skilled, Team leader, Assistant Manager

    • 2004 - 2008

    > Built strong relationships with regular customers and continue to deliver exceptional service to all.> Efficient in all stations of the restaurant.> Drive GP with suggestive extra’s.> Support management with temperature records and product quality checks and cleaning schedules.> Successfully trained and developed new crew for BOH and FOH.> supported management with ordering, rostering and oil management.