Experience

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  TD

  • SBA Loan Specialist

    • Aug 2022 - Present

    Review loan files and documents to ensure accuracy, completeness, and compliance with regulatory and company guidelines. Conduct final reviews of SBA loan documents and settlement numbers to verify compliance with SBA standards and internal guidelines. Coordinate with business development officers, relationship managers, legal teams, and other stakeholders to resolve discrepancies and facilitate a smooth closing process. Prepared and presented financial reports to leadership, summarizing key metrics and highlighting areas for improvement. Implemented process improvements, resulting in a 20% increase in overall operational efficiency

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  TD Auto Finance

  • Retail Credit Analyst

    • Aug 2021 - Aug 2022

    Analyzing and underwriting live credit applications submitted by dealers with quick turn times to ensure our dealers receive a decision. Communicated those decisions to the dealers through phone and email. When necessary negotiated conditional approvals with dealership personnel to adhere to credit risk guidelines. Reviewed held contracts and worked with dealership personnel to troubleshoot and resolve errors in loan structure to ensure rapid funding for our dealers. Utilizing business knowledge to fully comply with all company lending regulations.

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  TD

  • Greenville-Spartanburg-Anderson, South Carolina Area

  • Banking Specialist

    • Aug 2019 - Oct 2021
    • Greenville-Spartanburg-Anderson, South Carolina Area

    Answered phones in a professional manner while providing answers when possible. Listened to customer needs and preferences to provide the best solutions for their current and future needs through routine transactions. Completed customer visa disputes and initiated chargebacks for various reasons including fraud. Displayed a positive attitude, exhibited empathy when required , and provided an exceptional experience for the customers. Developed the ability to multitask through multiple systems at once. Achieved the goal of promoting and selling various financial products daily. Trained new hires on how to improve their solution selling strategies, product knowledge, and customer relationship management.

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  L.D. Barksdale sickle cell anemia foundation

  • Spartanburg County, South Carolina, United States

  • Case Manager

    • Aug 2018 - Dec 2019
    • Spartanburg County, South Carolina, United States

    Worked one on one counseling families to promote positive health environments within those families that are impacted with presence of sickle cell anemia disease. Collaborated with nurses and colleagues to educate clients on what self-direction is and how to optimize accessing resources. Developed critical thinking skills to resolve complex client related crisis. Assisted with health screenings, support groups and case management assessments. As well as planned health fairs, educational and organizational programs.

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  CH Moore Research Station

  • Greensboro/Winston-Salem, North Carolina Area

  • Research Assistant

    • May 2014 - Sep 2014
    • Greensboro/Winston-Salem, North Carolina Area