Experience

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  Salesforce

  • San Francisco Bay Area

  • Certified Distinguished Enterprise Architect

    • Nov 2019 - Present
    • San Francisco Bay Area

    Distinguished Enterprise Architect (Certified) focusing on mapping business initiatives, capability mapping, and current and future state architectures. Technical sales partner specifically covering security, networking, multi-tenancy, service delivery, cloud integration, Big Data, Machine Learning, IoT, and everything Salesforce.

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  verb technology company, inc

  • California

  • Chief Strategy Officer (CSO)

    • Mar 2019 - Nov 2019
    • California

    As the Chief Strategy Officer (CSO), I formulate, coordinated, and lead the execution of VERB’s corporate growth strategy and planning, including mergers and acquisitions, to ensure that VERB remained at the forefront of innovation and value creation.

• 

  Salesforce

  • United States
  • Software Development
  • 700 & Above Employee

  • Sr. Director, Success Cloud Product & Innovation

    • Feb 2017 - Feb 2019

    Salesforce is the world's #1 Customer Relationship Management (CRM) provider. I guide overall strategy and operational excellence for the Success Cloud Product team, supporting a dedicated team of expert consultants who collaborate with companies to develop and demonstrate inventive tools, forward-thinking strategies, and innovative capabilities. I work closely with cross-functional leadership to ensure all of Salesforce's Human Centric products are tightly aligned with other areas within the larger Salesforce universe.

  • Sr. Director - Go-To-Market - Innovation & Transformation Centers

    • Jun 2016 - Jan 2017

    As Senior Director of Go-To-Market, I worked directly with leaders to develop integrated go-to-market strategies and ensure alignment between our customers and our global sales organization. During my tenure leading the Go-To-Market team, we closed $50M in new business (1000%+ Y/Y increase) through the establishment of 30+ new customer relationships.

  • Director, Delivery Methodology, Innovation & Transformation Centers

    • Mar 2016 - Jun 2016

    As Director of Delivery Methodology for Salesforce’s Innovation & Transformation Center, (now Expeditions) I created and codified the initial methodology that lead to the creation of “The Salesforce Way”, now known as Compass, a program that enables consultants to collaborate with companies to develop and demonstrate inventive tools, forward-thinking strategies, and innovative capabilities that fuel transformation journeys.

  • Director of Strategy, Service Cloud Practices

    • Oct 2015 - Mar 2016

    Salesforce Service Cloud Practices is a global team of highly skilled architects committed to delivering on the mission of providing Salesforce customer companies with the tools they need to offer exceptional, personalized customer service through the efficient use of cloud-based technology. As Director of Strategy, I created forward-thinking strategies in support of new Salesforce practices.

  • Director, Customer Success

    • Dec 2013 - Sep 2015

    As Director of Customer Success, I ensured the success of Salesforce’s largest enterprise customers, particularly those with Business-to-Business (B2B) and Business-to-Customer (B2C) call centers. Working with Salesforce sales teams, I expanded the use of Salesforce within each customer company’s infrastructure by facilitating on-going adoption of new and existing applications.During my time in this role, I was responsible for ensuring the successful deployment of Salesforce technology to ~26K customer care agents and ~15K field service technicians. In close partnership with our sales organization we successfully leveraged these successful deployments into an ~$40M sale.

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  Killer App Factory

  • Newport Beach, CA

  • CTO / SECURITY INNOVATOR

    • Jul 2009 - Dec 2013
    • Newport Beach, CA

    Killer App Factory develops next-gen network-connected applications that specialize in security, practical mobility, and social convergence. As Chief Technology Officer and Security Innovator, I led teams focused on virtualization, cloud computing, enterprise IT, data security, and strategic product development & management.

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  Evantix

  • Newport Beach, CA

  • Interim CEO & CTO

    • Dec 2012 - Sep 2013
    • Newport Beach, CA

    Evantix produces a software-as-service platform. As Interim Chief Executive Officer and Chief Technology Officer, I oversaw all operations during a corporate reorganization. I developed a comprehensive new marketing and product strategy and designed & implemented a major upgrade to the data center, successfully retaining and re-signing 100% of the company’s clients, including Adobe, PayPal, eBay, and McGraw-Hill. In May 2016, Evantix GRC, LLC was acquired by Optiv Security.

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  Innovative Idea Group

  • Newport Beach, CA

  • CTO, General Manager, and Lead Product Manager

    • Apr 2011 - Sep 2012
    • Newport Beach, CA

    Innovative Idea Group develops software focused on the development of web-based social media applications and tools. During my tenure as Lead Product Manager and General Manager, I designed and built an end-to-end browser-based, high-definition social video conferencing platform. As Chief Technology Officer, I establish a thriving, positive corporate vision and culture enjoyed by a team of 23.

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  Sendio

  • Newport Beach, CA

  • President & CTO and Founder

    • Jul 1996 - Jun 2009
    • Newport Beach, CA

    Sendio creates technology to protect the email environments of enterprises and institutions from attacks and abuse, dramatically increasing employee efficiency by reducing email management time. As Founder & President I invented a unique combination of hardware and software, raised $9M+ in venture capital to fund the company required to commercialize this novel technology. As CTO I led a dedicated team of engineers and data scientists on a mission to eradicate spam and other unwanted threats to email communications.