Experience

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  Metro Bank (UK)

  • London, England, United Kingdom

  • Customer Service (Personal and Business Banking)

    • May 2022 - Present
    • London, England, United Kingdom

    -Onboarding new personal and business accounts in line with the bank's compliance requirements (which includes AML,KYC,KYB, CREDIT, EDD as well as ADVERSE media checks.-Handling and preparations of various types of Trust Accounts applications- Bereavements applications- Savings accounts ( Fixed and Variable ISA etc)- Setting up and resolving issues relating to mobile and online banking channels.- Constantly reviewing concerns to ensure the bank's strict adherence to the continuously evolving banking sector guidelines.- Processing a wide range of lending facilities (including credit cards, overdraft and rate setter loans) to customers.- Providing Mortgage leads - Assuming full ownership and objective handling of customers' queries and EOD'S from start through resolution in a very professional manner.-Efficient customer facing interactions' which has resulted in a significant number of customers switching their accounts over, thereby making Metro bank their preferred banking destination.- Managing queries relating to restricted, blocked as well as closed accounts in conjunction with the fraud team.- Handling a range of payments' types (both UK and International) including CHAPS, SWIFT, SEPA and others in line with country specific regulations.- Monitoring suspicious behaviour, counterfeit and money laundering activities and possibly raising SAR'S and reporting to the authority where necessary.

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  First Source Solution (Sky)

  • London, England, United Kingdom

  • Customer Service (Retentions)

    • May 2021 - May 2022
    • London, England, United Kingdom

    -Providing high levels of customer service via telephone and e-mail.-Liaising with other departments when necessary to resolve any customer issues or provide feedback-Escalating customer complaints to the Customer Service Manager when necessary.-Ensuring all customer complaints and enquiries, plus any system or product issues are recorded in Sirius.-Dealing with tasks relating to customers’ retention and cancellations.-Liaising with the IT engineers in regards to system issues-Attend training meetings

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  Pearl-Nexus Global Services

  • Procurement and Global Logistics Operations

    • May 2015 - May 2021

    ● Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency● Examine financial data/statements and use them to improve profitability; ● Manage costs by controlling and identifying other unnecessary cost inefficiencies● Contribute towards the achievement of company’s strategic and operational objectives● Perform quality controls and monitor production KPI’s● Maximising productivity through ongoing performance monitoring and review● Conduct regular staff 1-2-1’s and yearly appraisals, identify employee training needs and CPD● Actively participate in meetings with stakeholders and customers to address business opportunities● Produce reports for stakeholders, keeping all relevant parties appraised of performance and productivity

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  Palm-Line Agencies Limited

  • Logistics and Procurement Administration

    • Jan 2010 - Apr 2015

    ● Directed the development and implementation of key purchase / procurement strategies, contingency plans and ensuring that plans are aligned with the company’s requirements● Implemented set of practices and processes that led to development of a set of well-formed business requirements from which solutions can be developed● Formulated budgets for timely procurement of various critical materials and ensuring uninterrupted supply of materials to negate production slowdown● Assessed the strength of the supply chain network and devising practical and cost-effective solutions to streamline the process and achieve desired results● Ensured that all purchases and processes are aligned with the Company’s compliance policies and procedures● Implemented Procurement best practices ● Focused on cost savings initiatives on procurement spending● Managed numerous projects; monitor all project deliverables including timing, and budgets to mitigate any risks● Carried out analysis to identify areas for improvement, implemented systems for enhancing operational efficiency● Consolidated tasks, eliminated non-value-added processes along with re-engineering of processes and systems● Managed the inventory levels to ensure optimum use of inventory. Monitored and analysed the loss in transit and undertaking measures to control the same● Followed-up with vendors for timely deliveries and ensuring timely payments. Monitored incoming materials supplied by vendors and ensuring they are as per quality and quantity specifications

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  TYCO Electronics

  • Shannon, Ireland

  • Warehouse Officer

    • Nov 2007 - Jun 2009
    • Shannon, Ireland

    ● Responsible for the safe and efficient storage of goods, track orders to ensure they were fulfilled● Participated in daily briefings with managers to discuss and resolve any issues● Carried out cycle counts and audits as required● Managed the use of resources to ensure best operational efficiency● Reported defects found on site in relation to product, equipment or facilities and instigate the resolution of issues● Conducted Safe Standards of Work and Safe Working Practices checks and observations

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  Facts International

  • Market Researcher

    • Feb 2004 - Sep 2007

    Data Collection and Analysis Market Research

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  TS INVESTMENTS LIMITED

  • Freight Coordinator

    • Mar 2003 - Jan 2004

    ● Oversaw end to end receipts, managed cargoes and additional shipments● Prepared relevant freight documentations● Liaised and managed relationships with relevant stakeholders in the firm’s supply chain

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  Newtech Services and Investment

  • Lagos, Nigeria

  • Business Development Manager

    • Feb 2002 - Jan 2003
    • Lagos, Nigeria

    ● Established effective relationships and collaborations with internal and external stakeholders to address key business issues and opportunities● Generated sales appointments by building a pipeline through networking and other sourcesConsistently exceed ed quotas by pursuing leads and expanding the prospect listMaintained competitive knowledge to create and adjust sales strategiesResponsible for negotiating terms and closed deals with new business Analysed market trends and evaluated competitor activitiesOversaw export operations

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  Doyin Motors Limited

  • Lagos, Nigeria

  • Customer Service Officer

    • Oct 2000 - Dec 2001
    • Lagos, Nigeria

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  KAF CONSULTING LIMITED

  • Training Manager

    • Jun 1998 - Oct 2000