Experience

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  State of Maryland/ Department of Human Resources

  • Case Manager

    • Nov 2014 - Present

    • Conduct face to face or telephone interviews customers for government programs such as SNAP food program, Medical Assistance, etc.• Evaluate customer’s living arrangements, employment, citizenship, and financial status to determine eligibility.• Make referrals to work programs, substance abuse, employment programs, and energy assistance, depending on the situation. • Conduct short investigation in order to refer the customer to the Office of Inspector General, if fraud is suspected.• Complete case records in an expedited manner in order for customers to receive their benefits in a timely manner.• Provide customer service/assistance to customers who call or walk in with inquiries in reference to their case.

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  State of Maryland

  • Fiscal Accounts Clerk II

    • Jan 2007 - Present

     Receive, review, and enter invoices into computer system and check figures, postings, and documents to ensure accurate and timely payment to daycare providers.  Audit each invoice and compare the billing information regarding rate of pay.  Access computerized financial information to answer general questions and solve discrepancies between the invoices and the computer data.  Retrieve case managers’ records to review for accuracy and errors before processing applications. Operate a 10-key calculator, copy machine, and fax machine to produce documents.

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  ALDI Stores

  • Cashier

    • Feb 2009 - Aug 2010

     Greet customers entering the store and issue receipts, refunds, and change due to customers.  Operating the cash register, stock merchandise, and maintain clean and orderly check out areas.  Receive payment by cash, debit cards, or EFT.  Answer customers’ questions, provide information on procedures or policies, and resolve customer complaints.  Count drawer at the end of shifts to ensure amounts balance

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  Johns Hopkins Federal Credit Union

  • Teller

    • Apr 2004 - Jan 2007

     Provide excellent customer service skills, count monies and checks in order to process withdrawals, loan payments, term deposits, ATM, mail, and night drop deposits.  Cash checks and pay out money after verifying signatures.  Enter customers’ transactions and issue receipts.  Prepare and verify cashiers checks.  Assist with posting ATM, mail, and drop box deposits,  Balance currency, coins, and checks at the end of shifts and calculate daily transactions using a computer, calculator, or adding machine.