Experience

• 

  Cambly Inc.

  • United States
  • E-Learning Providers
  • 700 & Above Employee

  • Tutor

    • Apr 2018 - Present

  • English Second Language Tutor

    • Apr 2018 - Present

• 

  Conections Academy

  • Columbia, MD

  • Enrollment Advisor 1

    • Mar 2017 - Aug 2017
    • Columbia, MD

    As an Enrollment Advisor, I handle inbound calls in a phone queue setting, assisting families through the Connections Academy enrollment process. I communicate with enrolling and enrolled families via electronic correspondence. I act as a liaison between the schools and enrolling families to resolve issues that may impede enrollment. I remain up-to-date with changes in policies and guidelines and communicate these changes to families when applicable. I communicate specific enrollment procedures to families, review state and federal guidelines, and find solutions to issues that may impede enrollment. I assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process. I provide additional support to schools and families after the enrollment process concludes by tracking the reception of required documentation and assisting with re-enrollment. I maintain and improve quality results by adhering to standards and guidelines during communications with families.

• 

  Futian Experimental School

  • Shenzhen, Guangdong, China

  • ESL Teacher

    • Jan 2014 - Nov 2014
    • Shenzhen, Guangdong, China

• 

  Bridge for Education & International Travel

  • Tianjin Suburb, China

  • ESL Teacher

    • Sep 2013 - Dec 2013
    • Tianjin Suburb, China

• 

  Bozzuto Management Company

  • Sales and Service Associate

    • Aug 2010 - Aug 2013

• 

  The Bethany Group

  • Leasing Consultant

    • Oct 2008 - Jan 2009

    Maintained 70% closing ratioMaximize market rents and maintain high occupancy levels through effective marketing and leasing policies and proceduresAll marketing and leasing of the community Making, implementing, and documenting marketing, sales and operating decisions that meet or achieve occupancy, revenue and resident satisfaction.

• 

  The Bozzuto Group

  • Leasing Consultant

    • Apr 2006 - Sep 2008

    As a Sales and Service Associate I was a constant advocate for, and a visible representative of Bozzuto Management Company's commitment to quality.I was responsible for increasing the net operating income of the company through effective leasing and public relations activities.I was responsible for effectively persuading individuals to lease an apartment and assisting in the daily operation of the property.

• 

  Cognisa Security Inc

  • Front Desk Receptionist

    • Sep 2001 - May 2005

    As a Receptionist I was responsible for providing professional and courteous assistance to Home Office staff with administrative tasks.I assisted with special projects and tasks, as requested by various departments, to assist the company and Home Office with their business goals I was responsible for maintaining all aspects of the office including answering telephones, supplies, employee verifications and various other office duties.