Experience

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  Office of Inspector General - Social Security A...

  • IT Auditor

    • May 2020 - Present
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  CareFirst BlueCross BlueShield

  • United States
  • Insurance
  • 700 & Above Employee

  • ITIL/ITSM Service Level Manager

    • Jan 2016 - May 2020

    Responsible for overall quality, organizational awareness, adherence monitoring, maintenance, and training of the Service Level Management (SLM) process and activities

  • Lead Systems Analyst

    • Jan 2014 - Dec 2015

    • Project lead in development of lifecycle artifacts• Represent office in technical discussions with internal and external stakeholders• Develop and maintain application and functional support documentation, policies, procedures, and configuration information.• Ensure compliance with corporate security and audit regulations.• Prepare daily and weekly ad hoc management reports for trending of system data, trouble calls, and service requests.• Functional management of Project management tool• Analyze and manage the system integration data resources, schedules, financial, quality metrics (QA) and requirements.• Provide on-call functional support for end-users. Oversee end-user training and support• Work with financial and portfolio team to oversee and implement enterprise PPPM tool and organizational breakdown structures.• Support Clarity technical team in the review and scheduling of software improvements upgrades.• Active in the creation of reporting and metrics dashboards.• Responsible for requirement and testing during application upgrade, server upgrades, and troubleshooting

  • CA Clarity PPM Systems Analyst

    • Apr 2012 - Dec 2013

    Provide day-to-day support for CA Clarity PPM users by performing Clarity administration tasks, such as access rights maintenance, process management, project creation, and general help: Provide assistance and live training to users to run Clarity reports and use Clarity portletsProvide trouble-shooting assistance to users and works closely with Clarity Technical Team to resolve technical issues that arise.Provides support to other departments in CareFirst, such as Beeline and PeopleSoft and contractor vendorsStrategic Sourcing Partners Accruals & Automation (SSPAA):Leads daily reconciliation of Clarity discrepancies;Provides general support to Project Managers and schedulers;Assist technical team with data analysis and testing of production issues and fixes;Leading project to re-launch this automation into Clarity.Part of the key Enhancements team - facilitate requirements, aid in development, testing and deployment for monthly releases.Knowledgeable of security groups – global rights and instance access details – encompassed in security groups. Involved with 13.1 Clarity upgradeSome knowledge of Clarity and MS Project integration used for scheduling purposes.Knowledgeable of Clarity data models, business objects and custom objects.Knowledgeable of SDLC, applicable methodologies, tools, standards and procedures.Excellent business knowledge and interpersonal skills, as well as written and oral communication

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  Murthy Law Firm

  • Paralegal

    • Sep 2011 - Apr 2012

    • Provide consultations to determine potential beneficiary qualifies for the H1B process• Advise employers and prospective employees about H1B documentation of requirements and legal issues• Prepare various forms and legal correspondence to be submitted to the Department of Labor and USCIS• Evalu...

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  Rockwell Title LLC

  • Title Processor

    • Jun 2006 - Aug 2010

    • Reviewed contracts to ensure legal and technical requirements were met• Developed and explained procedures and practices to internal and external parties• Researched relevant background information and legislation; provided recommendations to clients• Facilitated procurement process for items a...