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Sylvie Hanes profile image

Sylvie Hanes

Manager, Enterprise Change Management... at Canada Post / Postes Canada
Intro Book
Seasoned management consultant delivering business transformation and change management expertise.
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Location
Ottawa, Ontario, Canada, CA
Languages
  • French -
  • English -
  • Spanish -
  • Spanish Professional working proficiency
Skills
  • Management Consulting
  • Business Transformation
  • Operating Models
  • Finance Transformation
  • Organizational Design
  • Show all
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Bio

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Sylvie Hanes is a seasoned management consultant with 20+ years of experience in change management, customer service, and business transformation. She has a strong background in project management, having completed an Executive MBA and various management courses. Sylvie has worked with top 500 companies, leading multiple transitions in change management and customer service areas. She has also taught French languages and has experience in coaching and consulting, having worked with various clients in Canada, the US, Europe, South America, China, and India.

Credentials

  • Prosci - Certified Change Practitioner
    Prosci
    Oct, 2022
    - Jun, 2026
  • The Six Morning Habits of High Performers
    LinkedIn
    Oct, 2022
    - Jun, 2026
  • ITIL Foundation
    ITIL Certified
    Feb, 2005
    - Jun, 2026

Experience

  • Canada Post / Postes Canada
    • Canada
    • Freight and Package Transportation
    • 700 & Above Employee
    • Manager, Enterprise Change Management Office
      • Aug 2022 - Present

    • Manager, Enterprise Change Management Office
      • Aug 2022 - Present

  • My Very Own World
    • Ottawa, Canada Area
    • Life Learner
      • May 2011 - Present
      • Ottawa, Canada Area

      Looking for opportunities to leverage my decades of Change Management and Customer Service Experience.Currently involved in many personal projects - Life is good!

  • NavPoint Consulting Group Inc.
    • Ottawa, Ontario, Canada
    • Senior Change Management Consultant
      • Sep 2015 - Aug 2022
      • Ottawa, Ontario, Canada

      Senior Change Management and Customer Service Consultant. Helping clients navigate through the changes brought on by new technologies and processes

  • Fast Forward French Inc
    • Ottawa, Ontario, Canada
    • Teacher of the beautiful French language
      • Feb 2018 - Aug 2018
      • Ottawa, Ontario, Canada

      Fast Forward French offers French languages classes to both mature students and children. The one-on-one approach ensures a tailored experience matched with a solid comprehensive program.

  • Accenture
    • snr mgr
      • 1991 - May 2011

      Lead multiple transitions for top 500 companies specifically in the Change Management and Customer Service areas. Offshoring, onshoring and rightshoring customer service from strategy to post implementation. Worked in English, French and Spanish.

    • Senior Manager
      • 1991 - 2011

      CRM, Change Management, Call center and Helpdesk specialist. Strategy, Business Transformation, Outsourcing of Customer Services. I worked in more than 14 industries, on more than 35 distinct projects ranging from strategy, process, change management and mostly in IM/IT enviroments. I worked in Canada, US, Europe, South America, China and India.

  • Toastmasters International
    • Various
      • 1991 - 2008

      Speaker, Area Governor, Speaker at the Toastmasters International conference in San Diego, marketing, recruiting, founder of the Andersen Consulting Toastmasters Club in Ottawa (now called Dow's Lake Toastmasters Club).

  • Government of Canada
    • EIC
      • May 1983 - Mar 1991

      Manager of multiple development teams for various Employment programs.Planning, coding, testing and implementation of various Canada-wide student programs.

  • Bailey & Rose
    • consultant
      • 1981 - 1983

      consultant

Education

  • 2020 - 2023
    ENEB - Escuela de Negocios Europea de Barcelona
  • 2019 - 2021
    Algonquin College of Applied Arts and Technology
  • 2001 - 2007
    University of Waterloo
  • 1977 - 1979
    C.E.G.E.P. de l"Outaouais
  • 1975 - 1977
    Immaculee Conception

Suggested Services

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Industry Focus. “Freight and Package Transportation”

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