Experience

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  Disability Services Australia (DSA)

  • Condell park

  • Information Technology Application Manager

    • Jun 2019 - Present
    • Condell park

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  YMCA NSW

  • IT Manager

    • Nov 2013 - May 2019

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  O'Brien Glass Industries

  • Padstow

  • IT Operations Manager

    • Jun 1998 - Sep 2013
    • Padstow

    Responsibilities include: • Develop and implement of IT Strategy aligned with the business strategy to support future business growth. • Provide leadership, vision and management of the IT Operation and Customer Service team by developing dynamic, high performing, highly motivated and customer-focused team.• Project management and work with vendors and contract resources to ensure all IT projects are completed and delivered on time in accordance to the business requirements.• Management of all customer incidents and ensure that are resolved in a professional and timely manner within the SLA agreements. • Develop, implement and report on the Service Level Agreements (SLA’s).• Manage availability, performance and stability of the IT Server environment within Australia and NZ. • Designing, implementing and support of new IT infrastructure.• Design, implement and manage Disaster Recovery (DR) infrastructure and related procedures. • Work with the team to perform systems administration (Windows and Unix environment), troubleshooting, daily system health check, backups, assisting with roll-out of technology, monitoring of the WAN, Management of all Cisco switches and firewall. • Develop and implement manual, procedures, security and policy on all IT systems.• Develop and control the IT systems budgets and expenditures.Achievements• Redesigned WAN and LAN to improve network redundancy, security, performance and setup secured wireless access in the entire head offices in Aus and NZ. • Select and Implement Video Conferencing solution across the board (head office and regional offices interstate. This resulted in a reduction in traveling costs. • Implemented and managed disaster recovery strategy and tested annually with 100% success rate. • Designed and implemented a Virtualised Environment, and HP SAN solution to manage storage and backup more efficiently.

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  Transfield Services

  • Milsons Point

  • IT Operations Manager

    • Jul 1992 - Jul 1998
    • Milsons Point

    Started as a Customer Support Coordinator and was shortly promoted to Systems Administrator and 2IC to the Service Manager. I was in this position for 2 years when I was promoted to IT Operations Manager where I was responsible for the management of the Customer Support team of five (5) and the Network Administration team of six (6) employees. Responsibilities include: • Provide management, development and leadership to Help Desk and Operation teams both in Australia and NZ• Develop and implement of IT Strategy aligned with the business strategy to support future business growth. • Project management all IT projects and ensure they are completed and delivered on time.• Develop, implement and report on the Service Level Agreements.• Manage availability, performance and stability of the IT Server environment within Australia and NZ.• Designing, implementing and support of new IT infrastructure.• Perform systems administration (Windows, Novel and VAX environment), troubleshooting, backups, monitoring of the WAN, management of all Cisco switches and firewall. • Develop and implement manual, procedures, security and policy on all IT systems.• Develop and control the IT systems budgets and expenditures.Achievements• Restructure, built & developed efficient and capable team to meet customer and organisation needs after the merge of the two IT departments in Sydney. • Establish relationships and procedures with others, both internal and external to resolve calls not within the skills and ability of the Customer Support Representative.• Work with business to determine SLA's and document. By putting the right procedures and measurements our customer satisfaction rating increased by 30%. • Reduced the overall cost in running the IT Operations area by developing a Standard Operating Environment and development of in house training programs. • Re-negotiated telecommunication contracts for Data Network with a saving of $130,000 per year.

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  International Christian Aid Relief Enterprise (ICARE)

  • Bankstown

  • Information System Co-ordinator

    • Oct 1985 - Jul 1992
    • Bankstown

    Manage and development of the IT operations team who were responsible for all hardware and operating systems (IBM34 and Novel). This hardware includes servers, desktops and printers. Responsibilities include: • Provide leadership, vision and management of the IT Operation team. • Work with partners and any other IT resources to deliver and sustain IT initiatives. • Perform systems administration (IBM 34 and Novel environment), troubleshooting, daily system health check, backups, assisting with roll-out of technology.• Control of the IT systems budgets and expenditures.Achievements• Successful Management of a small team of two with a customer satisfaction rating of over 95%.• Successful migration of the IBM 34 system onto a Novel platform with no downtime to the business. • Redevelopment of staff to support in house/ the Donor Management System and Word Star which resulted in saving of just over $70,000.