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Sylvia Kavouriou

Certified Chopra Health and Wellness ... at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Chopra</span>
Intro Book
Seasoned healthcare professional with expertise in patient experience, project management, and strategic planning.
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Location
Baltimore, Maryland, United States, US
Languages
  • English Native or bilingual proficiency
  • Greek Native or bilingual proficiency
  • Greek Native or bilingual proficiency
Skills
  • Healthcare
  • Customer Service
  • Public Speaking
  • Leadership
  • Marketing
  • Show all
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Bio

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Sylvia Kavouriou is a seasoned healthcare professional with expertise in patient experience, project management, and strategic planning. With a Master of Business Administration (MBA) from Frostburg State University and a B.A. in Business/Sociology from University of Maryland Baltimore County, she has honed her skills in leadership, marketing, and customer service. Her experience spans over 20 years, including roles as a Certified Chopra Health and Wellness Coach, Patient Experience Coach-Manager, and International Patient Account Manager.

Credentials

  • Leading Healthcare Quality and Safety
    Coursera
    Apr, 2024
    - May, 2026
  • Chopra Certified Coach
    Institute for Integrative Nutrition
    Dec, 2023
    - May, 2026
  • Chopra Health and Wellness Coach
    Institute of Integrative Nutrition
    Dec, 2023
    - May, 2026
  • Compassionate Leader Certificate
    Healthcare Experience Foundation
    Oct, 2021
    - May, 2026
  • Coaching for Results
    LinkedIn
    May, 2020
    - May, 2026
  • Motivating and Engaging Employees
    LinkedIn
    May, 2020
    - May, 2026
  • Lean for Healthcare
    Johns Hopkins Armstrong Institute for Patient Safety and Quality
    Feb, 2020
    - May, 2026
  • Undue Foreign Influence: Risks and Mitigations
    CITI Program
    Aug, 2022
    - May, 2026
  • Human Subject Research - Biomedical Research
    CITI Program
    Jul, 2022
    - May, 2026

Experience

  • Chopra
    • Certified Chopra Health and Wellness Coach
      • Dec 2023 - Present
  • Johns Hopkins Hospital
    • Project Administrator - Nursing Administration
      • Jul 2022 - Present

      • Provide high level project management coordination of program planning and assist in the implementation of programs to improve the patient experience. • Utilize knowledge of quality literature, theories of innovation and operational expertise to help improvement teams develop goals and strateg...

  • Sibley Memorial Hospital
    • Washington, District Of Columbia
    • Patient Experience Coach - Manager
      • Jan 2020 - Aug 2022
      • Washington, District Of Columbia

      • Department manager for training and service optimization; CUSP (Comprehensive Unit-based Safety Program) Facilitator for the ICU, Co-chair of PFAC (Patient &amp; Family Advisory Council), Cipher Health app consultant, Compassionate Leader certification, Outlook, Word, PowerPoint, Excel, Adobe A...

  • Johns Hopkins Medicine International
    • Baltimore, Maryland Area
    • International Patient Account Manager
      • Dec 2013 - Jan 2020
      • Baltimore, Maryland Area

      I oversaw the patient intake process for prospective international patients, effectively marketing relevant services to them and guiding the decision-making process regarding their stay with hospital. I was also responsible for coordinating major events, including Physician Appreciation and Dinne...

  • Johns Hopkins Medicine
    • Patient Experience Administrator
      • Jan 2012 - Dec 2013

      As the Patient Experience Administrator, my job was to create an environment that emphasized service excellence and cultural competency training for physicians and staff. I designed various strategic marketing materials, including the international patient handbook and patient satisfaction survey...

  • Johns Hopkins Hospital
    • Johns Hopkins Medicine International
    • International Relationship Manager
      • Oct 2008 - Dec 2013
      • Johns Hopkins Medicine International

      In this role, my priority was to establish and cultivate ongoing relationships with a targeted list of high-profile international patients and evaluate potential opportunities for business expansion in Greece and the United Kingdom. I also managed service excellence training for new staff, modeli...

  • Annunciation Greek Orthodox Church
    • Baltimore, Maryland Area
    • Greek Language Instructor (Part-time)
      • Sep 2009 - Jun 2012
      • Baltimore, Maryland Area

      As a part time Greek language instructor, I was charged with the task of designing and implementing a creative, interactive Greek language-learning curriculum for 15 native English-speaking students. My role was to educate them on Greek language, culture, and history through a variety of innovati...

  • Bank of Dodecanese
    • Rhodes, Greece
    • Customer Relationship Manager
      • Jun 2001 - Aug 2008
      • Rhodes, Greece

      In this role I connected with current and potential customers on a daily basis, inquiring about their current needs and offering customized solutions to assist them in meeting their goals. I supervised a team of five (5) tellers, assisting them in addressing customer concerns including loan negot...

Education

  • 2021 - 2024
    Frostburg State University
  • University of Maryland Baltimore County

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Health, Wellness and Fitness”

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