Experience

• 

  Self Employed

  • lusaka

  • Director

    • Jul 2020 - Present
    • lusaka

• 

  Titanium Motors Limited { VOLVO & UD TRUCKS DEALER }

  • Lusaka, Zambia

  • After sales Customer Advisor

    • Nov 2019 - Mar 2020
    • Lusaka, Zambia

• 

  Toyota Zambia Limited

  • Lusaka, Zambia

  • National Service Administrator

    • Feb 2013 - Jul 2019
    • Lusaka, Zambia

    Coordinate business with branches and timely collection of weekly/ monthly reports under the National Service Department. Guidance and support on warranty administration.• Prepared Monthly Financial and KPI reports and Balance Score Card Management reports for the entire service department.• Prepared Field Technical Reports and distributed Technical Bulletins to concerned staff• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting and distributed reports to all branches• Conducted warranty and Field technical report training for all concerned staff• Monitored TSM Kodawari implementation and sustainment in all Branches.

• 

  Toyota Zambia Limited

  • Warranty Administrator

    • Mar 2012 - Dec 2012

    • Reviewed and processed warranty repair orders for proper completion, accuracy, and legibility to reduce processing delays. • Responded to customer complaints promptly by addressing all quotation/costing queries to ensure customer satisfaction• Reconciled monies due, followed up on outstanding claims, and worked with the accounting department to obtain payments.• Ensured SOP is adhered to on all warranty cases.• Responded to & handled customer complaints promptly by addressing all quotation/costing queries to ensure customer satisfaction.• Responsible for guiding the development of quotation/costing officers for improved competency on warranty cases.

  • Workshop Job Controller

    • Aug 2008 - Feb 2012

    • Determined available manpower capacity based on the total hours of available technicians.• Determined available manpower capacity based on the total hours of available technicians.• Controlled the parts department in repairing parts for the next repair orders to be worked on.• Controlled the parts department in repairing parts for the next repair orders to be worked on.• Managed the Job progress control board and monitored the technician's planned time against the actual time taken.• Maintained accurate timekeeping records by ensuring all technicians clock on/off all repair orders and cards.