Experience

• 

  Nedbank

  • Sales Coordinator

    • Feb 2014 - Present

  • Business Analyst (Graduate)

    • Feb 2013 - Jan 2014

    • Carrying projects aimed at reducing operational costs of the Bank and improving clients’ experience by :o Identifying a problemo Investigation of the problem (through observations)o Analysis of the information acquiredo Solution to the problem • Management of ideas from staff which enhance an organizationo Encouraging staff to submit great ideas and participate on Brainwave portal• Pulling ideas from the portal and classify them accordingly for reporting purpose o Tracking the shift of ideas from submission to implementationo Ensuring that submitters receive feedback on their ideas in a reasonable periodo Liaising with relevant stakeholders responsible for ideas in my portfolio • Recognition of the staff who contribute towards the transformation of the organizationo Designing and ordering certificates and trophies for the staff whom their ideas are successfully implementedo Sending the awards to supervisors of the staff for hand overo Getting the feedback of the handover (photos and staff feelings)o Writing reports• Events management o Assist in the arrangements of Lean summits, idea4results workshop and stakeholder meetings

• 

  Woolworths

  • Clearwater Mall

  • financial and customer services consultant

    • Jan 2012 - Dec 2012
    • Clearwater Mall

    • To handle customer complains, queries and request• To Monitor and highlights stationary and wrap and pack requirements at tills podium of customer service desk• Complete returns to vendor (RTVs) and waste docket and bag items. These include hanging, steaming, tagging, ticketing, distribution, segregating, holds, and inter-branch transfer• Request audit refunds when necessary• Explain and promote Woolworths financial services (WFS) products to customers and process accordingly• Handle WFS queries, complains and request.

• 

  Department of social development

  • Vhembe district, Vuwani sub district

  • Community Development Practitioner

    • Jun 2010 - Dec 2010
    • Vhembe district, Vuwani sub district

     To facilitate youth development • To facilitate sustainable livelihood.• To facilitate capacity building programmes• To facilitate NPO development• To monitor and evaluate projects. • To facilitate the evaluation of programs for women, youth and people with disabilities.• To render administrative and support service.